Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
The Telephone is probably the most widely used form of communication
within an organization has with its customers. Many a times, if forms the
first impression a customer has with the organization.
This Telephone Etiquette Workshop introduces the essential and
fundamental soft-skills elements associated with telephone skills and is
created for all employees in the organization to ensure the customer
receives a pleasant experience.
Module 1: Telephone Etiquette
Module 2: The Inbound Telephone Call Structure
Module 3: Telephone Professionalism
For Managers, Executives, Officers, Clerical.
This course can be conducted Physically and Online.
Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.
Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.
Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.
Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)
Content
100% customizable modules to match your organisation’s exact training needs
Methodology
Delivered in your preferred format, be it physical, online or a blended approach
No worries, just click on the WhatsApp icon to chat with us immediately or email us at aria@atcen.com