REFUND AND RETURN POLICY

3.1 Public & In-House Training Programs

Cancellations > 14 Days Prior: Full refund minus a 10% administrative processing fee, or 100% credit transfer to a future workshop.
Cancellations 7-14 Days Prior: 50% refund or 100% credit voucher valid for 12 months.
Cancellations < 7 Days / No-Show: Non-refundable. Delegate substitution is permitted up to session start without additional charge.

Where training is funded via HRD Corp or other government grant mechanisms, Client acknowledges that ATCEN acts solely as a training provider and not as a guarantor of grant approval. Client remains 100% unconditionally liable for full payment of all fees invoiced by ATCEN in the event HRD Corp or any relevant authority rejects, delays, revokes, or reduces the grant approval for any reason outside ATCEN’s direct failure to deliver required training documentation.HRD Corp Grant Disclaimer & Client Payment Liability:

3.2 Pay-to-Use Software & Digital Goods

SaaS Subscriptions: Subscription payments are non-refundable once account credentials have been provisioned. Cancellation prevents future auto-renewal.
Digital Downloads & Recorded Content: Purchases of downloadable toolkits, digital templates, or recorded webinars are non-refundable upon delivery.

3.3 Rescheduling or Cancellation by ATCEN

If ATCEN cancels or reschedules a program, participants will receive a 100% refund or full credit transfer. ATCEN is not liable for secondary travel or accommodation costs.

3.4 Processing Refund Claims

Refund requests must be formally submitted to finance@atcen.com. Approved requests are processed within 14 business days via bank transfer or original payment method.