⚠️Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
⚠️Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.⚠️Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
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Public Workshop Calendar

ATCEN is a Registered Training Provider.

All workshops are HRD Corp Claimable.

All contact centre certifications are by Western Kentucky University, USA.

All English online programs are by Reallyenglish.

Download 2026 Training Calendar
Download 2027 Training Calendar

Leadership and Management Development (Organizational)

Workshop Focus Area Date Venue Trainer Brochure
Next-Gen Supervisory Skills
Leadership
16 – 17
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Shailendra
Download
Lead, Influence, Coach Communication: Mastery for Managers
Leadership
7 – 8
December
2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download
Emotional Intelligence: Mastering High-Stakes Conversations
Communication
02 – 03
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download

Customer Experience & Contact Centre (with AI Augmentation)

Workshop Focus Area Date Venue Trainer Brochure
Certified Omni-Channel Team Leader (COTL)

(Certified by Western Kentucky University, USA)
Management
04 – 06 November 2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Irine
Download
From Challenging Customers to WOW Customer Experience
Professionals
26 – 27
October
2026
Online Program
Shailen
Download
Certified Customer Experience Management Practitioner (CCXMP)

(Certified by Western Kentucky University, USA)
Management
23 – 26
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Najib
Download
Certified Voice & Digital Agent (CVDA)

(Certified by Western Kentucky University, USA)
Professionals
7 – 9
December
2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng
Download

Trainers Development Programs

Workshop Focus Area Date Venue Trainer Brochure Link
HRD Corp Train The Trainer (TTT) Certification Course

(Certification by HRD Corp)
Professionals
26 -30
October
2026
Menara PJ, Amcorp Trade Centre
Jeremy Lee / Ken Ng
Download
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Free Webinar - NTW

Workshop Focus Area Date Venue Trainer Brochure
EQ: Mastering High-stakes Conversations
Communication
21 – 22
September
2026
Online Program
Farmy
Download

AI Certifications by AICERTS™

Workshop Focus Area Date Venue Trainer Brochure
AI+ Executive Fundamentals™
AI
18 – 19
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Dave / Shailendra
Download
AI+ Customer Service Practitioner™
AI
21 – 22
October
2026
Wyndham Grand Bangsar, Kuala Lumpur
Dave / Shailendra
Download
Future-Ready With AI — Navigating the New Era of Smart Workplaces
Click to register (zero cost)