⚠️ Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
⚠️ Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date. ⚠️ Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
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Public Workshop Calendar

ATCEN is a Registered Training Provider.

All workshops are HRD Corp Claimable.

All contact centre certifications are by Western Kentucky University, USA.

All English online programs are by Reallyenglish.

Download 2026 Training Calendar

Leadership and Management Development (Organizational)

Workshop Focus Area Date Venue Trainer Brochure
Leadership Gold
Leadership
2 – 3
September
2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download
Next-Gen Supervisory Skills
Leadership
16 – 17
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Shailendra
Download
Stakeholders Engagement: Presence, Power & Persuasion
Communication
09 – 10
September
2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download
Lead, Influence, Coach Communication: Mastery for Managers
Leadership
14 – 15
September
2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download
Emotional Intelligence: Mastering High-Stakes Conversations
Communication
02 – 03
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download

Customer Experience & Contact Centre (with AI Augmentation)

Workshop Focus Area Date Venue Trainer Brochure
Certified Omni-Channel Team Leader (COTL)

(Certified by Western Kentucky University, USA)
Management
04 – 06 November 2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Irine
Download
From Challenging Customers to WOW Customer Experience
Professionals
26 – 27
October
2026
Online Program
Shailen
Download
Certified Customer Experience Management Practitioner (CCXMP)

(Certified by Western Kentucky University, USA)
Management
23 – 26
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Najib
Download
Certified Voice & Digital Agent (CVDA)

(Certified by Western Kentucky University, USA)
Professionals
23 – 25
September
2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng
Download
Certified Omni-Channel Manager (COM)

(Certified by Western Kentucky University, USA)
Management
12 – 14
October
2026
Wydham Grand Bangsar, Kuala Lumpur
Ken Ng / Najib
Download
Certified Interaction Quality Assurance Analyst (CIQAA)

(Certified by Western Kentucky University, USA)
Management
14 – 15
September
2026
Wydham Grand Bangsar, Kuala Lumpur
Ken Ng / Edna
Download

Trainers Development Programs

Workshop Focus Area Date Venue Trainer Brochure Link
HRD Corp Train The Trainer (TTT) Certification Course

(Certification by HRD Corp)
Professionals
26 -30
October
2026
UOA Academy, The Horizon, Bangsar South
Jeremy Lee / Ken Ng
Download
Learn More
Mental Resilience at Work: Managing Stress, Focus and Behaviour
Professional
08 – 09
October
2026
Wyndham Grand Bangsar, Kuala Lumpur
Irine
Download
Disability Equality Training (DET)
Professional
19 – 20
October
2026
Wyndham Grand Bangsar, Kuala Lumpur
MILAD
Download
Learn More

Free Webinar - NTW

Workshop Focus Area Date Venue Trainer Brochure
EQ: Mastering High-stakes Conversations
Communication
21 – 22
September
2026
Online Program
Farmy
Register Here

AI Certifications by AICERTS™

Workshop Focus Area Date Venue Trainer Brochure
AI+ Executive Fundamentals™
AI
18 – 19
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Dave / Shailendra
Register Here
AI+ Customer Service Practitioner™
AI
21 – 22
October
2026
Wyndham Grand Bangsar, Kuala Lumpur
Dave / Shailendra
Register Here