⚠️Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
⚠️Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.⚠️Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
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Public Workshop Calendar

ATCEN is a Registered Training Provider.

All workshops are HRD Corp Claimable.

All contact centre certifications are by Western Kentucky University, USA.

All English online programs are by Reallyenglish.

Download 2026 Training Calendar
Download 2027 Training Calendar

Leadership and Management Development (Organizational)

Workshop Focus Area Date Venue Trainer Brochure
Next-Gen Supervisory Skills
Leadership
16 – 17
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Shailendra
Download
Manager as Coach: Lead, Communicate and Inspire
Leadership
7 – 8
December
2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download
Emotional Intelligence: Mastering High-Stakes Conversations
Communication
27 – 28
January
2027
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download
Stakeholder Engagement: Influence, Trust and Presence
Communication
13 – 14
January
2027
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download
Leadership Gold

(John C. Maxwell Program)
Leadership
14 – 15
June
2027
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download
The 360° Leader

(John C. Maxwell Program)
Leadership
22 – 23
March
2027
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Download

Customer Experience & Contact Centre (with AI Augmentation)

Workshop Focus Area Date Venue Trainer Brochure
Certified Omni-Channel Team Leader (COTL)

(Certified by Western Kentucky University, USA)
Management
10 – 11
May
2027
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Irine
Download
From Challenging Customers to WOW Customer Experience
Professionals
20 – 21
January
2027
Online
Program
Shailendra
Download
Certified Customer Experience Management Practitioner (CCXMP)

(Certified by Western Kentucky University, USA)
Management
23 – 26
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Najib
Download
Certified Voice & Digital Agent (CVDA)

(Certified by Western Kentucky University, USA)
Professionals
7 – 9
December
2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng
Download
Certified Omni-Channel Manager (COM)

(Certified by Western Kentucky University, USA)
Management
26 – 28
January
2027
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Najib
Download
Certified Interaction Quality Assurance Analyst (CIQAA)

(Certified by Western Kentucky University, USA)
Professionals
12 – 13
April
2027
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Edna
Download

Trainers Development Programs

Workshop Focus Area Date Venue Trainer Brochure Link
HRD Corp Train The Trainer (TTT) Certification Course

(Certification by HRD Corp)
Professionals
5-9
December
2026
Menara PJ, Amcorp Trade Centre
Jeremy Lee / Ken Ng
Download
Learn More
AI-Powered Workplace Productivity
Professionals
22 – 23
February
2027
Online
Program
Dave
Download
–
Disability Equality Training (DET)
Professionals
24 – 25
May
2027
Wyndham Grand Bangsar, Kuala Lumpur
MILAD
Download
Learn More
AI-Powered Consultative Selling
Professionals
18 – 19
January
2027
Wyndham Grand Bangsar, Kuala Lumpur
Dave
TBC
–
Future-Ready with AI – Navigating the New Era of Smart Workplaces
Professionals
14 – 15
December
2026
Wyndham Grand Bangsar, Kuala Lumpur
Dave
Download
–
Mastering Presentation & Public Speaking Skills
Professionals
24 – 25
March
2027
Wyndham Grand Bangsar, Kuala Lumpur
Shailendra
Download
–
Crisis Communication & Response
Professionals
29 – 30
March
2027
Wyndham Grand Bangsar, Kuala Lumpur
Justin
TBC
–
Project Management Essential with AI
Professionals
25 – 26
January
2027
Wyndham Grand Bangsar, Kuala Lumpur
Nehru
TBC
–

Free Webinar - NTW

Workshop Focus Area Date Venue Trainer Link
The Power of Workplace Empathy: Building a Productive Workplace
Communication
19
November
2026
Online via Google Meet
Dr Surita
Register Now
EQ: Mastering High-Stakes Conversations
Communication
27
November
2026
Online via Google Meet
Jeremy Lee
Register Now
Next-Gen Supervisory Skills
Communication
10
December
2026
Online via Google Meet
Shailendra
Register Now
Strategic Decisions Under Economic & Geopolitical Uncertainty
Communication
15
December
2026
Online via Google Meet
Alan Tan
Register Now

AI Certifications by AICERTS™

Workshop Focus Area Date Venue Trainer Brochure
AI+ Executive Fundamentals™

(Certification by AICERTS™)
AI
18 – 19
November
2026
Wyndham Grand Bangsar, Kuala Lumpur
Dave / Shailendra
Download
AI+ Customer Service Practitioner™

(Certification by AICERTS™)
AI
5 – 6
May
2027
Wyndham Grand Bangsar, Kuala Lumpur
Dave / Shailendra
Download
Future-Ready With AI — Navigating the New Era of Smart Workplaces
Click to register (zero cost)
Future-Ready With AI — Navigating the New Era of Smart Workplaces
Click to register (zero cost)
Future-Ready With AI — Navigating the New Era of Smart Workplaces
Click to register (zero cost)
Future-Ready With AI — Navigating the New Era of Smart Workplaces
Click to register (zero cost)