Successful Telesales Management Training Course Outline

Sales & Business Development Skills

Successful Telesales Management

2-Day Course l 100% HRDC Claimable

Course Introduction

The Successful Telesales Management program is developed for Telesales Management teams. It is a comprehensive program that provides insights into the challenges of day-to-day Telesales operations management focusing on the people, process and technology. Approached from a high performance Telesales perspective, this workshop is for individuals who lead or about to lead Telesales teams/ programs and needs to develop advanced Telesales leadership competencies to create/ transform their operations into a high revenue generation Telesales program.

Learning Objectives

To execute effective Telesales program operations through an improved understanding of key elements required for high conversion rates;
To understand the fundamentals of a high energy Telesales environment;
To develop competency in a Telesales Manager with the knowledge and skills to manage and maximize internal resources;
To gain knowledge on current outbound world-class benchmark practices;
To develop a deep understanding of performance metrics and how to manage them;
To provide morale and performance boosters for the Telesales agents and management team.

Training Modules

Module 1: Positioning Your Telesales in the Experience Economy

Module 2: Customer Focused Telesales

Module 3: Recruiting the Right Professionals for Your Telesales Program

Module 4: Counsel, Coach, Train and Develop (CCTD) The Telesales Professional

Module 5: Making Teams Work in an Outbound Environment

Module 6: Leveraging on Telesales Metrics to Your Advantage

Module 7: Aligning Telesales and Personal Strategic Focus

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Target Audience

For Marketing Professionals, Sales Professionals, Key Account Professionals.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

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Sales & Business Development Skills