Performance Management for Results Training Course Outline

Leadership Skills

Performance Management

2-Day Course l 100% HRDC Claimable

Course Introduction

Setting objectives and performance management can be a daunting and
challenging prospect for managers. This is especially true in the business
environment of today. It is radical, unpredictable, swift and unforgiving.

This performance management and balanced scorecard workshop is designed to
help managers become more effective in developing, supporting, managing the
performance of staff and ultimately the organization. Participants will develop
new skills and confidence through hands-on practice using proven people
management tools, which applies to both teams and individuals. The program
covers how to manage the performance of staff through setting clear objectives
and goals, reviews and appraisals and on-the-job feedback.

Using the Balanced Scorecard as a tool to determine and measure the strategic intent towards corporate and individual success, it provides a clear strategic map to all in the organizations as to an organization’s direction in the area of:

Relationship management
Internal processes
Financial management
Continuous improvement activities

Learning Objectives

Identify appropriate performance standards and competencies
Define and communicate clear performance goals
Understand the value of the Balanced Scorecard
Learn how the Balance Scorecard drives the organization at all levels
Identify indicators that measures the benefits to the customers, staff and shareholders
Create a focus on key performance areas
Measure the results of your changes
Improve the performance appraisal system to incorporate objective measures of performance and also link this to the performance appraisal
Develop organizational individual development plans
Use performance management to encourage individuals to take responsibility for their own development

Training Modules

Module 1: The Importance of Performance Management

Module 2: Performance Management at the Organizational Strategic Level

Module 3: The Dynamic Living Tool Called the Balanced Scorecard

Module 4: The 3 Senior Management Steps to Begin Creating the Balanced Scorecard

Module 5: The 3 Middle Management Steps to Begin Creating the Balanced Scorecard

Module 6: Appraising and Managing Performance Using the Balanced Scorecard

Module 7: Implementing Change in The Organization – Rolling out the Balanced Scorecard in your Organization

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Target Audience

Middle and Senior Management responsible for leading teams, driving performance and supporting organisational strategy.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

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Leadership Skills