Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.

Sales & Business Development Skills

Outbound Telemarketing & Cold Calling Workshop

2-Day Course l 100% HRDC Claimable

Course Introduction

Cold calling is a necessary part of building most businesses.  At some point in their careers most sales people face telemarketing and cold calling challenges.

The Outbound Telemarketing & Cold Calling Workshop is designed specifically for Telephony Sales Professionals who want to be a telemarketing success.  Like any sales professional, there is a constant need to learn new, fine-tune and polish those skills to take them to the next level of performance.

This workshop will provide the necessary tools and ideas like advanced questioning techniques, creating sales opportunities from outbound calls, listening for verbal buying cues and delivering clear and unforgettable messages.

Learning Objectives

  • Understand the importance of a telesales mindset;
  • Learn the skills required for high effectiveness in outbound calls;
  • Develop advanced sales communication skills;
  • Create opportunities from every customer interaction;
  • Learn how to handle difficult customers and objections;
  • Develop the achiever’s mindset;
  • Develop a habit of generating continuous energy and enthusiasm;
  • Establish and exceed sales targets.

Training Modules

Module 1: The Telephony Sales Professional

Module 2: Introduction to Telephony Sales

Module 3: Valuable Telephony Sales Communication Skills

Module 4: Strategic Positioning and Propositions

Module 5: Turning Resistance to Sales

Module 6: Sustained Enthusiasm from Energizing Self

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Target Audience

For Marketing Professionals, Sales Professionals, Key Account Professionals.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

Request for a Quotation
or Chat with us LIVE

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