Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.

Leadership Skills

Lead, Influence, Coach Communication: Mastery For Managers

2-Day Course l 100% HRDC Claimable

Course Introduction

In today’s fast-evolving market environment, the success of any organization depends not only on expertise and compliance but also on the ability of its leaders to communicate, influence, and collaborate effectively. Where precision, trust, and coordination are central, effective communication is more than a soft skill—it is a strategic leadership competency.

This two-day workshop is designed to elevate the communication, influence, and collaboration capabilities of middle managers and heads of units. Participants will explore how to engage others with clarity, empathy, and authority—bridging gaps across departments, aligning stakeholder expectations, and fostering mutual trust.

The participants will learn to navigate the complex human dynamics that drive collaboration. They will master how to influence without authority, manage conflicts diplomatically, and communicate decisions with both logic and empathy.

Ultimately, this program empowers leaders to create an environment where communication strengthens understanding, influence fosters alignment, and collaboration drives organizational excellence.

Learning Objectives

  • Identify their DiSC communication style and adapt it to different personalities and workplace situations.
  • Apply emotional intelligence (EQ) principles to enhance listening, empathy, and rapport-building.
  • Use persuasion and influence models to communicate ideas effectively and align others with shared goals.
  • Strengthen cross-departmental collaboration through effective dialogue, shared accountability, and mutual understanding.
  • Communicate in high-stakes or challenging situations with professionalism and strategic intent.
  • Build a network of influence through trust, credibility, and consistent engagement.

Training Modules

Module 1: The Foundation of Effective Communication

Module 2: Adapting Your DiSC Communication Style

Module 3: Communicating with Emotional Intelligence

Module 4: Influence through Connection and Credibility

Module 5: The power of the Circle of Influence

Module 6: Collaborative Communication with Stakeholders

Module 7: Handling Difficult and High-Stakes Conversations

Module 8: From Communication to Collaboration – The Leadership Link

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Target Audience

For, Managers and Assistant Managers, Team Leaders and Supervisors, and Department Heads and Project Managers who are responsible for driving performance, leading teams and strengthening organisational effectiveness.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

Request for a Quotation
or Chat with us LIVE

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