Human Resources For Non–Human Resource Managers & Executives Training Course Outline

Office Management Skills

Human Resources For Non–Human Resource Managers & Executives

2-Day Course l 100% HRDC Claimable

Course Introduction

In an organization the Specialist HR Department sets policies and provides advice to line managers. The Line Managers actually manage their employees and administer policies on a daily basis. They are therefore the front line manager of HRM and need to have an understanding of managing their employees following the policies and procedures set by the HR Department and also following the laws of the country.

This programme shows the line manager and non HR manager how to manage his or her employees on a day to day basis without having to refer to the HR Manager for routine HRM decisions.

The topics include: role of line manager in HRM; drawing up job descriptions and specifications; conducting an effective interview; carrying out a training need analysis (TNA); conducting performance appraisals and counseling; taking disciplinary action; handling problems associated with legal benefits due to employees such as annual leave, medical leave, public holidays, rest days, maternity leave, maximum hours of work and overtime.

Learning Objectives

Handle problems in administering legal benefits and other terms of employment without infringing the law.
Identify appropriate job functions and competencies
Carry out effective interviews
Identify training needs
Carry out performance appraisals and manage performance
Taking disciplinary action fairly
Carry out a counseling session for indiscipline and poor performance successfully

Training Modules

Module 1: The Job and Competencies

Module 2: Interviewing Skills

Module 3: Identifying Training Needs (TNA)

Module 4: Understanding of Employment Contract

Module 5: Handling Legal Administrative Problems

Module 6: Handling Discipline, Grievances and dismissal procedures

Module 7: Conducting the Performance Appraisal and Managing Performance

Module 8: Counseling for Indiscipline and Poor Performance

Request for a Quotation
or Chat with us LIVE

Target Audience

Line Managers & Executives, Non-HR Managers & Executives, Office Administrators & Executives, Administrative Assistants, Secretaries, Personal Assistants, and other dedicated Support Personnel seeking to enhance their professional skills and effectiveness.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

Request for a Quotation
or Chat with us LIVE

Not exactly what
you're looking for?

No worries, just click on the WhatsApp icon to chat with us immediately or email us at aria@atcen.com

Office Management Skills