EQ: Mastering High-Stakes Conversations Training Course Outline

Communication Skills

EQ: Mastering High-Stakes Conversations

2-Day Course l 100% HRDC Claimable

Course Introduction

Every leader encounters challenging conversations be it delivering tough feedback, addressing conflicts, or navigating complex stakeholder dynamics. These moments often determine success in relationships and leadership effectiveness.

Elevate your communication skills and learn to navigate challenging conversations with emotional intelligence and confidence. This transformative 2-day workshop equips corporate leaders with the tools to build trust, resolve conflicts, and foster professional relationships while maintaining composure and influence.

Enhance your ability to engage with diverse stakeholders be it superiors, peers, or clients and turn even the most difficult dialogues into meaningful, productive exchanges today.

Learning Objectives

Grasp the key components of emotional intelligence and their application in professional settings.
Analyze personality profiles using the DiSC framework to enhance communication strategies.
Differentiate between passive, assertive, and aggressive behaviors in workplace interactions.
Implement the GPS (Gap, Pattern, Solutions) technique to anchor conversations in facts.
Master empathy and active listening to build deeper connections with stakeholders.
Develop self-regulation techniques to manage stress and emotional triggers during conflicts.
Apply practical tools from Difficult Conversations to resolve sensitive issues effectively.
Use frameworks like SOOAR, SCARED, and DESSC for structured communication in challenging scenarios.

Training Modules

Module 1: Understanding EQ in Conversations

Module 2: Building Trust Through Empathy

Module 3: Assertiveness and Conflict Resolution

Module 4: Preparing for Difficult Conversations

Module 5: Feedback and Continuous Improvement

Module 6: Managing Emotional Triggers

Module 7: Leadership Through Courageous Conversations

Module 8: Advanced Conflict De-escalation

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Target Audience

For Senior Managers, Managers, Team Leaders and Senior Executives who are responsible for driving performance, leading teams and strengthening organisational effectiveness.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

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or Chat with us LIVE

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Communication Skills