Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Every leader encounters challenging conversations be it delivering tough feedback, addressing conflicts, or navigating complex stakeholder dynamics. These moments often determine success in relationships and leadership effectiveness.
Elevate your communication skills and learn to navigate challenging conversations with emotional intelligence and confidence. This transformative 2-day workshop equips corporate leaders with the tools to build trust, resolve conflicts, and foster professional relationships while maintaining composure and influence.
Enhance your ability to engage with diverse stakeholders be it superiors, peers, or clients and turn even the most difficult dialogues into meaningful, productive exchanges today.
Module 1: Understanding EQ in Conversations
Module 2: Building Trust Through Empathy
Module 3: Assertiveness and Conflict Resolution
Module 4: Preparing for Difficult Conversations
Module 5: Feedback and Continuous Improvement
Module 6: Managing Emotional Triggers
Module 7: Leadership Through Courageous Conversations
Module 8: Advanced Conflict De-escalation
For Senior Managers, Managers, Team Leaders and Senior Executives who are responsible for driving performance, leading teams and strengthening organisational effectiveness.
This course can be conducted Physically and Online.
Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.
Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.
Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.
Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)
Content
100% customizable modules to match your organisation’s exact training needs
Methodology
Delivered in your preferred format, be it physical, online or a blended approach
No worries, just click on the WhatsApp icon to chat with us immediately or email us at aria@atcen.com