Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Every individual speaks with an accent; the challenge is whether their accent is sufficiently neutralized for them to effectively and efficiently communicate their message across to a broad spectrum of people regardless of race, nationality or culture.
This workshop is specially designed for contact center professionals to neutralize their existing English accent in order to cater to a broad range of customers. Combining phonetics with practical tasks, they will learn to control their pronunciation of English words.
Participants will come out of this workshop with the knowledge of how to speak in English that is understood internationally.
Module 1: Understanding Accents
Module 2: Self Realization
Module 3: Pronunciation Concerns
Module 4: Pronunciation Basics
Module 5: Stressing Syllables
Module 6: The Perfect Speech Rhythm & Pathways
Module 7: Shaping Up Clear & Concrete Sentences
Module 8: The Perfect Vocal Cue
Customer Service Representatives who want to enhance their service delivery, communication skills and customer-handling effectiveness.
This course can be conducted Physically and Online.
Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.
Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.
Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.
Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)
Content
100% customizable modules to match your organisation’s exact training needs
Methodology
Delivered in your preferred format, be it physical, online or a blended approach
No worries, just click on the WhatsApp icon to chat with us immediately or email us at aria@atcen.com