Decision Making and Problem Solving @ Work Training Course Outline

Leadership Skills

Decision Making and Problem Solving @ Work

2-Day Course l 100% HRDC Claimable

Course Introduction

For any organization to continuously improve and evolve, it is essential that innovation and being solution centric is continuously encouraged in the organization.

This Workshop introduces the participants to the various tools and techniques to improve their ability to analyze problems and generate solutions at work. .

The participants will also learnt better techniques to improve their decision making process. Leading to better efficiency and profitability for the organization.

Learning Objectives

To understand the importance of being solution centric in the organization;
To systematically understand how to get to the root cause of problems;
To leverage on the various thinking approaches to solve problems;
To learn tools that will enhance creative problem solving in the workplace;
To continuously be solution focus;
To acknowledge the assumptions and framing issues we make while selecting the relevant solutions;
To acquire the knowledge and skills needed for creative and problem solving in the work place;
To understand the various tools and techniques to apply creative and problem solving;

Training Modules

Module 1: Introduction To Problem Solving

Module 2: The Problem Solving & Decision Making Concept

Module 3: Problem Definition and Problem Cause Analysis

Module 4: Generating Possibilities

Module 5: Decision Making Process and Solution Matching

Module 6: The Innovative Mindset for Organizations

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Target Audience

For Senior Managers, and Managers to strengthen designing capabilities.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

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or Chat with us LIVE

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Leadership Skills