Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
The Customer Service Environment is a fast-paced,
performance-oriented, and where mistakes are punishable by customers
severely. Customer Service Managers are discovering coaching sessions
as an effective avenue for motivation, persuasion, knowledge, and skills
enhancement between superiors and subordinates.
This workshop is designed to develop the specific coaching techniques,
applications and requirements for the Customer Service Environment.
Module 1: The Importance of Coaching
Module 2: Developing Key Coaching Skills
Module 3: The Power of Performance and Behavior Feedback
Module 4: The Coaching Session Proper
Module 5: Turning Resistance to Positive Change
Module 6: Developing a Customer Service Behavior Coaching
Program
For Team Leaders or Supervisors, Service Quality Professionals, Quality Monitoring Personnel, Customer Service Managers.
This course can be conducted Physically and Online.
Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.
Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.
Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.
Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)
Content
100% customizable modules to match your organisation’s exact training needs
Methodology
Delivered in your preferred format, be it physical, online or a blended approach
No worries, just click on the WhatsApp icon to chat with us immediately or email us at aria@atcen.com