Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
The sales professional is usually the customer’s first point of contact
with an organization. This workshop specifically looks into highly
beneficial customer focused sales techniques and applications. The
Customer Focused Selling Skills Workshop introduces professionals to
the fundamental elements associated with superior and proven sales
techniques and strategies. This workshop consists of modules that teach
participants skills such as selling via telephone, face to face and
transforming potentials prospects to advocates.
Module 1: Impression & Communication Fundamentals
Module 2: Professional Telemarketing Prospecting
Module 3: Professional Sales Presentation
Module 4: Professional Sales Body Language & Business Meeting
Etiquette
Module 5: Handling Difficult Customers and Objections
Module 6: The Way Forward – A Customer Focused Sales Culture
For Sales Professionals, Tele-sales Professionals, Marketing Professionals, Tele-marketing Professionals, Business Development Professionals.
This course can be conducted Physically and Online.
Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.
Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.
Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.
Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)
Content
100% customizable modules to match your organisation’s exact training needs
Methodology
Delivered in your preferred format, be it physical, online or a blended approach
No worries, just click on the WhatsApp icon to chat with us immediately or email us at aria@atcen.com