QCC Facilitation Skill Training Course Outline

Technical Skills

QCC Facilitation Skill Training

2-Day Course l 100% HRDC Claimable

Course Introduction

This course covers the skills and knowledge required to enable participant to facilitate teams to achieve their primary goals. This course will also cover the skills and knowledge of QCC Methodology and relevant QC Tools applied to each methodological step. In essence, organization QCC teams requires the support of a facilitator in order to better manage themselves as a team, choosing the right tools at the right time, using up-to-date technique and maintaining team alignment towards the corporate directions. As a whole the QCC approach could well help the organization to identify problems and solve/improve internal processes in a systematic and structured manner towards productivity, cost and customer satisfaction.

Learning Objectives

Understand the importance of a telesales mindset
Learn the skills required for high effectiveness in outbound calls
Develop advanced sales communication skills
Create opportunities from every customer interaction
Learn how to handle difficult customers and objections
Examine the nature of objections
As a sales professional, how to avoid giving reasons to the customer to create objections
Unraveling the customers buying thought process leading to objections
Learn to close a customer in different ways
Develop the achievers mindset
Develop a habit of generating continuous energy and enthusiasm

Training Modules

Module 1: Introduction

Module 2: Facilitator Support & Development

Module 3: QCC Team Approach

Module 4: Problem Solving Methodology

Module 5: Project Definition

Module 6: Team Formation

Module 7: Analysis

Module 8: Defining Solution & Implementation

Module 9: Summary

Request for a Quotation
or Chat with us LIVE

Target Audience

For Managers, Assistant Managers, Senior Executives, and Executives who are responsible for driving performance, managing teams, and supporting organisational objectives.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

Request for a Quotation
or Chat with us LIVE

Not exactly what
you're looking for?

No worries, just click on the WhatsApp icon to chat with us immediately or email us at aria@atcen.com

Technical Skills