Public Workshop Calendar

ATCEN is a Registered Training Provider.

All workshops are HRD Corp Claimable.

All contact centre certifications are by Western Kentucky University, USA.

All English online programs are by Reallyenglish.

Leadership and Management Development (Organizational)

Workshop Focus Area Date Venue Trainer Brochure
Stakeholders Engagement: Presence, Power & Persuasion
Communication
15 & 16 April 2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Emotional Intelligence: Mastering High-Stakes Conversations
Communication
30 & 31 March 2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Next-Gen Supervisory Skills
Leadership
13 & 14 April 2026
Wyndham Grand Bangsar, Kuala Lumpur
Shailendra
Connecting Generations in the Workplace
Leadership
18 & 19 June 2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng
Lead, Influence, Coach Communication: Mastery for Managers
Leadership
08 & 09 June 2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Leadership Gold
Leadership
06 & 07 April 2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Commercial Acumen for Competitive Advantage
Leadership
13 & 15 May 2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Leading Transformation and Innovation For High Performance
Management Guru Programs
06 & 07 May 2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee
Future-Ready with
AI – Navigating the New Workplace
Technical
30 & 31 March 2026
Wyndham Grand Bangsar, Kuala Lumpur
Mike Cheong
Power BI Desktop Essentials
Technical
13 & 14 May 2026
Wyndham Grand Bangsar, Kuala Lumpur
Iskandar

Customer Experience & Contact Centre (with AI Augmentation)

Workshop Focus Area Date Venue Trainer Brochure
From Challenging Customers to WOW Customer Experience
Professionals
06 & 07 April 2026
Wyndham Grand Bangsar, Kuala Lumpur
Shailen
Certified Voice & Digital Agent (CVDA)

(Certified by Western Kentucky University, USA)
Professionals
28, 29 & 30 April 2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng
Download
Certified Contact Centre Quality Assurance Analyst (CCCQAA)

(Certified by Western Kentucky University, USA)
Management
13 & 14 May 2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Edna
Certified Customer Experience Management Practitioner (CCXMP)

(Certified by Western Kentucky University, USA)
Management
20, 21, 22 & 23 April 2026
Wyndham Grand Bangsar, Kuala Lumpur
Ken Ng / Najib
Certified Omni-Channel Team Leader (COCTL)

(Certified by Western Kentucky University, USA)
Management
01, 02 & 03 April 2026
Wydham Grand Bangsar, Kuala Lumpur
Ken Ng / Irine
Certified Omni-Channel Manager (COCM)

(Certified by Western Kentucky University, USA)
Management
06, 07 & 08 May 2026
Wydham Grand Bangsar, Kuala Lumpur
Ken Ng / Najib

Other Programs

Workshop Focus Area Date Venue Trainer Brochure Link
HRD Corp Train The Trainer (TTT) Certification Course

(Certification by HRD Corp)
Professionals
06, 07, 08, 09 & 10 April 2026
Wyndham Grand Bangsar, Kuala Lumpur
Jeremy Lee / Ken Ng
Training Need Analysis (TNA)
& Workforce Capability
Professional
08 & 09 April 2026
Wyndham Grand Bangsar, Kuala Lumpur
Feena

NTW

Workshop Focus Area Date Venue Trainer Brochure
From Brain to Behaviour: Strategies for Thriving at Work
Professionals
13 March 2026
Online Program
Irine
Next-Gen Supervisory Skills
Leadership
16 April 2026
Online Program
Shailen