| Workshop | Focus Area | Date | Venue | Trainer | Brochure |
|---|---|---|---|---|---|
|
Building Bridges – Stakeholder Engagement and Courageous Conversations |
Communication |
06 & 07 November 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee |
|
|
Emotional Intelligence for Handling Difficult Conversations with Confidence |
Communication |
29 & 30 September 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee |
|
|
Certified Business Leader Masterclass (Certified by Western Kentucky University, USA) |
Leadership |
08, 09 & 10 October 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee |
|
|
Next-Gen Supervisory Skills |
Leadership |
13 & 14 October 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Shailendra |
|
|
The 8 Critical Skills of a Successful Manager
|
Leadership
|
10 & 11 September 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee |
|
|
15 Invaluable Laws of Growth (John C. Maxwell Program) |
Management Guru Programs |
12 & 13 November 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee |
|
|
Becoming a Person of Influence (John C. Maxwell Program) |
Management Guru Programs |
02 & 03 September 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee / Srinivas |
|
|
Leadership Gold (John C. Maxwell Program) |
Management Guru Programs |
21 & 22 October 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee / Srinivas |
|
|
Coaching for High Performance |
Management |
03 & 04 July 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee |
|
|
Creative Problem-Solving Mastery |
Management |
27 & 28 August 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee |
| Workshop | Focus Area | Date | Venue | Trainer | Brochure |
|---|---|---|---|---|---|
|
Certified Contact Centre Digital Agent (CCCDA) (Certified by Western Kentucky University, USA) |
Professionals |
05, 06 & 07 November 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Ken Ng |
|
|
Certified Contact Centre Professional (CCCP) (Certified by Western Kentucky University, USA) |
Professionals |
25 & 26 August 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Ken Ng / Dave |
|
|
From Challenging Customers to
WOW Customer Experience
|
Professionals |
22 & 23 September 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Dave |
|
|
Certified Contact Centre Coach (CCCC) (Certified by Western Kentucky University, USA) |
Management |
13, 14 & 15 October 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee |
|
|
Certified Contact Centre Manager (CCCM) (Certified by Western Kentucky University, USA) |
Management |
15, 16 & 17 December 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Ken Ng / Najib |
|
|
Certified Contact Center Team Leader (CCCTL) (Certified by Western Kentucky University, USA) |
Management |
08, 09 & 10 October 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Ken Ng / Edna |
|
|
Certified Contact Centre Quality Assurance Analyst (CCCQAA) (Certified by Western Kentucky University, USA) |
Management |
13 & 14 October 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Ken Ng / Edna |
|
|
Certified Customer Experience Management Practitioner (CCXMP) (Certified by Western Kentucky University, USA) |
Management |
17, 18, 19 & 20 November 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Ken Ng / Najib |
|
|
Certified Help Desk Professional (CHDP)
(Certified by Western Kentucky University, USA) |
Management |
26 & 27 November 2025 |
Wydham Grand Bangsar, Kuala Lumpur |
Ken Ng / Dave |
| Workshop | Focus Area | Date | Venue | Trainer | Brochure | Link |
|---|---|---|---|---|---|---|
|
Certified Trainer Accelerator Program (CTAP) (Certified by Western Kentucky University, USA) |
Professionals |
28 & 29 July, 17 August, 07 & 21 September 2025 |
ATCEN Learning Centre, Damansara Perdana |
Jeremy Lee / Ken Ng |
||
|
HRD Corp Train The Trainer (TTT) Certification Course (Certification by HRD Corp) |
Professionals |
22, 23, 24, 25 & 26 September 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jeremy Lee / Ken Ng |
||
|
Effective Business Writing Skills (with Technical Report Writing) |
Writing |
27 & 28 October 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Hasina Yasmin
|
||
|
Handling Sales Objections & Negotiation Skills |
Professionals |
11 & 12 September 2025 |
Wyndham Grand Bangsar, Kuala Lumpur |
Jenny Cha |