⚠️ Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
⚠️ Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date. ⚠️ Important HRD Corp Update:Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.

MILAD Workshop

Disability Awareness 101

2-Day Course l 100% HRDC Claimable

Course Introduction

Building an inclusive society starts with awareness, understanding, and respect. Disability Awareness 101 provides participants with a strong foundation in understanding what disability means, how barriers can create challenges, and why disability inclusion matters in everyday interactions.

The programme focuses on helping participants understand disability from a social and inclusive perspective, recognising that physical, social, communication, and attitudinal barriers can often create greater challenges than the disability itself. Participants will explore key principles that support equal treatment and respectful engagement with persons with disabilities, also known as OKU.

Through discussions, practical activities, case studies, and real-world scenarios, participants will learn appropriate language, etiquette, and communication approaches when engaging with persons with disabilities. The programme encourages participants to move beyond assumptions and develop a more respectful and inclusive approach.

Participants will also be guided to identify opportunities for improvement in their own workplace and customer service interactions. By the end of the programme, participants will develop a personal action plan to apply disability-inclusive practices in their everyday service and workplace environments.

Designed for professionals across various sectors, this workshop blends engaging discussions, experiential learning, and real-world applications to build awareness, confidence, and practical skills for creating a more inclusive environment.

Learning Objectives

  • Understand what disability means and how physical, social, communication, and attitudinal barriers can create challenges
  • Recognise the importance of disability awareness and inclusion in everyday workplace and customer service interactions
  • Understand three key principles for promoting equal and respectful treatment
  • Learn appropriate everyday language and etiquette when engaging with persons with disabilities (OKU)
  • Identify common assumptions, stereotypes, and misconceptions surrounding disability
  • Develop respectful and inclusive communication approaches
  • Build confidence when interacting with persons with disabilities
  • Develop a personal action plan for applying inclusive practices in everyday service and workplace situations

Training Modules

Module 1: Disability Awareness 101

Module 2: Understanding Disability and Barriers

Module 3: Three Key Principles for Equal Treatment

Module 4: Language and Etiquette When Engaging OKU

Module 5: Personal Action Plan for Inclusive Service

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Target Audience

For Customer service & frontline staff, corporate & public sector employees, and anyone interested in developing disability awareness and creating a more inclusive, accessible society.

Training Methodology

This course can be conducted Physically.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

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or Chat with us LIVE

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