Communication at The Workplace Training Course Outline

Communication, Writing & Language

Communication at The Workplace

2-Day Course l 100% HRDC Claimable

Course Introduction

The Communication at the Workplace course is designed to help employees communicate more effectively with colleagues, supervisors, and teams across different levels and departments. The course covers verbal and non-verbal communication, active listening, and adapting communication style to different personalities and situations.

Participants will learn how to express ideas clearly, reduce misunderstandings, and build stronger working relationships through more intentional, confident communication.

Learning Objectives

Apply clear and effective verbal and non-verbal communication in daily interactions
Practice active listening to reduce misunderstandings and build trust
Adapt communication style to different personalities, roles, and situations
Give and receive feedback constructively
Handle workplace conflicts and difficult conversations with confidence
Build stronger working relationships through open, respectful communication

Training Modules

Module 1: Foundations of Workplace Communication

Module 2: Active Listening and Non-Verbal Communication

Module 3: Adapting Communication Styles to Different Audiences

Module 4: Giving and Receiving Feedback

Module 5: Managing Difficult Conversations and Workplace Conflict

Module 6: Cross-Departmental and Cross-Level Communication

Module 7: Emotional Intelligence in Communication

Module 8: Communicating in Meetings and Group Settings

Module 9: Building Trust and Psychological Safety in Teams

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Target Audience

Anyone who writes emails as part of their daily work and wants to strengthen their clarity, tone, and professionalism in written communication, including Executives, Managers, Team Leaders, Customer Service and Support Officers, Administrative and Personal Assistants, Sales and Business Development Executives, and HR and Admin Officers.

Training Methodology

This course can be conducted Physically and Online.

Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.

Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.

Customization

Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.

Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)

Content
100% customizable modules to match your organisation’s exact training needs

Methodology
Delivered in your preferred format, be it physical, online or a blended approach

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Communication, Writing & Language