Contact Center Forecasting and Scheduling ranks as one of the most misunderstood disciplines in ...
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The typical Contact Center is ridden by daily challenges; service levels, call accuracy, service ...
There’s been a lot of talk lately in the service industry about delivering Customer ...
Something struck me on one of my business trips, warping through the portals of ...
Customer Service, an element that is getting more and more attention these days. Local ...
There is one fundamental reason why organizations that find themselves unable to traverse the ...