3003, 2020

Successful Selling Today

How are your sales people selling today? Customers today are bombarded with advertisements that offer all kinds of products and services, and usually all at reasonable prices. In return, the typical salesperson today is merely [...]

2803, 2020

Sales Success: Do You Have What It Takes?

Sales is either an exhilarating career that adds meaning to your life, or a depressing job that drives you to despair. No matter what your product, company or background, much of your success is [...]

2703, 2020

Preparing Sales Professionals for the NEW Economy

Whether we like it or not, the emerging new economy will not be controlled by physical assets which is used to determine wealth in the old economy. It is no longer those who own more [...]

2603, 2020

Infectious Excuses in Sales

The demands prospects have on sales professionals in today’s business climate is one that leaves nothing to be much excited about - at least from the sales person’s perspective. The threats of globalization and [...]

2503, 2020

First Timer Sales Traps

Most sales and business development executives today will use cold calls as one of the standard modes of approaching new clients. However, there are some obstacles I’d refer to it as traps, which the executive [...]

2403, 2020

Conquering the “No’s

Selling is perhaps the oldest profession in the world and we have come a long way in terms of finding new ways to sell to our customers. From the days of hard selling to what [...]

2303, 2020

Are you a Business Development or Sales Person?

Many people are confused with the terms business development and sales. Business development is the effort to identify business opportunity by researching, analyzing and introducing a new product or a new service to the market. [...]

2203, 2020

Before You Can Sell, You Have to Believe

First and foremost, you have to believe in your product/services so much that you can confidently sell it to anyone, without any fear or doubt! The mindset as to what you'll be doing is not [...]

2003, 2020

80% of Sales Revenue Comes From 20% of Sales People

Business Executives always complain about 80/20 performance, where 80 percent of the sales are produced by 20 percent of sales people. In order for a sales person to move into the top 20%, there are [...]

1503, 2020

[Part 2] Who Lost Your Customer?

Delighting customer service experiences are difficult to come by let alone be created at every opportunity by an organization. So what is within the control of organizations that endeavor to fulfill this highly demanding [...]

1303, 2020

[Part 1] Who Lost Your Customer?

You gain and you lose customers everyday. The sad unfortunate fact is the latter seems to be a more common experience for most organizations resulting in unnecessary dollars spent on gaining new ones. Has your [...]

703, 2020

The Evolution of the Contact Center Agent

With the increasingly demanding role a contact center is playing in an organization, the responsibilities of the contact center agent are changing rapidly. How have these responsibilities changed? Who is the most suitable individual for [...]

503, 2020

The Dummies 6-Step Guide to Good Customer Service

The oddest thing happened to me recently, I achieved invisibility! Being a consummate stickler for long drawn out processes of large financial organizations and how defects seem to creep into the best thought out, multi-million [...]

303, 2020

Telephone Greetings: The First Step to Customer Service

A positive first impression is one of the most crucial factors in the successful delivery of spectacular customer service for callers to any organization. The telephone greeting symbolizes the inception of the customer service [...]

2902, 2020

Service and the Holiday Season

The business world takes a downturn in activity. Bright, colorful decorations adorn streetlamps and shopping centers; the economy is given a boost by increased consumer spending; holiday music triumphs over Top-20 hit music on the [...]

2702, 2020

Defining the Customer Experience

“How are you currently measuring the actual customer contact experience of your customers?" Quantifying customer experiences across customer segments is essential in order to identify both opportunities for increasing revenue from customers and risks [...]

2502, 2020

The Best Customer Service Quotes

Over the years I’ve developed a passion for collecting quotations. They come in all manner of topics, shapes and sizes. Some of the quotations are humorous, some serious and mostly thought provoking. Below are some [...]

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