Today marks the second anniversary of when I first donned the headset and resigned ...
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With the increasingly demanding role a contact center is playing in an organization, the ...
The Brain Drain some countries face has seen much coverage in the mainstream media ...
Call centers have come a long way in the last five years in terms ...
Contact Center managers are constantly focused on matrices. Unfortunately, this very same practice of ...
The primary reason for setting up a contact center is to create a conduit ...