Senior Managing Consultant of ATCEN | Customer Experience Architect | Human Performance Advocate
Ken Ng is the Co-Founder of ATCEN. He is a Certified Customer Experience Consultant, Certified Professional Speaker, Certified Support Manager from the Service Support Professionals Association of America and a Certified Master Trainer from Western Kentucky University, USA.
Holding a BSc in Marketing and Organizational Communication, he has more than 25 years of working experience in various industries domestically and internationally. He was exempted from the PSMB TTT Program and is an Accredited Trainer registered with HRDCorp.
As an internationally certified speaker and facilitator, Ken is constantly requested to conduct workshops for individuals of all levels. His expertise and highly engaging approach to people development has won many clients' accolades and resulted in countless consulting and human capital enhancement engagements at Multi-national Companies, large local corporations and Government Linked Companies, both domestically and internationally.
Why Ken Ng Trainer?
Ken is an author of numerous articles, white and technical papers. He has conducted in-depth research and studies on Customer Experience, Customer Service, People Development, Sales and Marketing in the Asia Pacific.
Ken is known as Contact Centre Mentor by his peers and clients, he also carries the honor of being nominated by the Customer Relationship Management & Contact Centre Association of Malaysia (CRM & CCAM). He is one of the notable judges in the highly recognized CRM & CCAM awards serving in various capacities since 2004.
Ken first became intrigued and immersed himself in service capability and potential in the late 80's during his 10 years in America. Since then, he has held a variety of leadership, management and operational roles in various organizations.
In addition to being a pioneer/owner of the first franchised cyber cafe chain in Malaysia, he has held key positions in many organizations such as Senior Consultant with the largest BPO in Asia, Head of Technical Support for the Nokia Care Line (Asia Pacific), consultant for Microsoft Malaysia's MSN portal, Marketing Strategist for the Kirby Company, USA to Special Events Liaison for the University of Oklahoma.
HRD Corp Master Trainer
Ken Ng, Senior Managing Consultant of ATCEN, Customer Experience Architect, and Human Performance Advocate, has been officially recognized as one of HRD Corp Train-The-Trainer Programme’s Master Trainers.
Out of more than 6,000 trainers, only 64 were selected for this prestigious role — and Ken is among the few entrusted with shaping the next generation of trainers in Malaysia.
This recognition reflects ATCEN’s unwavering commitment to quality training, practical delivery, and developing future-ready trainers who create meaningful and lasting impact.
Ace Synergy Malaysia, ADT Services, AEON Credit Service, Affin Bank, AIA, AIA Shared Services, Alliance Bank, Alphamatic, Amanah Raya Berhad, AmAssurance, AmBank, American Express, AmG Insurance, Asia Assistance Network, ASTRO, ATOS Services, Aviva, AXA Affin General Insurance, ABS, Averis, AON Malaysia, A&W Malaysia, Accor Hotels, AIG, Air Selangor,
Bank Islam, BNM, Bank of China, Bank of Maldives, Bank Rakyat, BSN, Belkin, Big Dutchman, BMW
Boehringer Ingelheim, Bosch, BCG, Boustead Group,
Canon Malaysia, Carlsberg Malaysia, CCAM, CCM, Celcom, Celcom Axiata, Century Battery, Century Logistics, Cerebos, Chevron Malaysia, CIMB Aviva, CIMB Group, Club Med, Citibank Malaysia, City-Link Express, Club 21, CNI, Colgate Palmolive, CommerceDotCom, Crown Plaza Hotels, CSC Malaysia,
Da Ma Cai, Dagang Net, Danone Dumex, Dell Asia Pacific, Dhiraagu (Maldives), DHL/DHL-IT, DiGi, DST (Brunei)
Nestle Malaysia, Nike Malaysia, Nokia Asia Pacific, NTT Docomo, Nu Skin,
OCBC, Orisoft System,
Paradise Resorts, ParkRoyal Hotels, PayPal, Petronas, Pfizer, Pharmaniaga, Phillips, Polyplastics, POS Malaysia, Prometric, Proton Edar, Prudential, PSDC, Public Mutual,
Real Rewards, Resource Entity, ResMed, Ricoh Malaysia, Royal Selangor, Reckitt Benckiser, RHB, Royal Selangor,
Samsung, SCAN Associates, SCICOM, SCOPE International, Shell Malaysia, Sony Malaysia, Shell Sarawak, Samling, Shangri-La Hotels & Resorts, Siemens, Silverlake, SNE Marketing, SONOCO, SBB, SP Setia, SRG, SCB, STAR Publications, Stem Life Malaysia, Sudong, Sunway Group, Super Pages, SSM, Swiss-Garden, SYABAS,
Takaful Malaysia, Teledirect, Time dotcom, Taylor’s Edu Group, Teledirect, Telekom Malaysia, TGV Cinemas, TNB, TNT, Tokio Marine, Touch n Go, Toyota Capital, TYCO
UOB, UOB Centre of Excellence, UEM-Sunrise, UMW, UMMC, UMW Toyota, UOB, University of Oklahoma,
VADS, Vale, Vsource,
Watsons,
Yamaha Motors, Yeo Hiap Seng (M) Bhd, YTL Cements,
Zenith Media, Zuellig Pharma,
Workshop Highlights
Have Questions?
We're Here to Help.
Schedule a call with one of our training experts to discuss your needs and find the perfect program for your team.
