Unlock Omnichannel Customer Engagement with Moments
Centralize and orchestrate your customer communications across all channels, personalize interactions, and drive results with Infobip's powerful Moments platform.
What Is Infobip Moments?
Infobip Moments orchestrates your customer engagement. Create, schedule, and activate messages across channels, delivering the right message at the right moment.
Omnichannel Journeys
Build omnichannel journeys by triggering different channels based on message type and urgency.
Tailored Customer Connections
Craft personalized, one-to-one communications targeted to individual customer needs and preferences.
Measure Engagement Success
Gain accurate insights into your engagements, conversions, and responses in one place.
Integrated Solutions
Connect your CDP, marketing automation, channels, and analytics on a unified platform.
Reach Your Customers Everywhere
Reach your customers everywhere. Infobip offers a vast selection of messaging and chat channels, ensuring seamless communication and maximizing engagement across all touchpoints.
SMS
MMS
Voice API
Live Chat
RCS
Messenger
Telegram
Viber for Business
Apple Messages for Business
Orchestrate Seamless Customer Journeys
- Create, schedule, orchestrate, and activate messages at the right moment.
- Build one-to-one communications tailored to your customers' individual wants and needs.
- Get creative with templates and rich media to enhance engagement.
- Combine and switch between multiple channels within a single workflow for optimal reach.
Track and Optimize Your Communication Performance
- Get insights about your communication efforts, from a simple list of messages to aggregated statistics.
- Choose from versatile filtering and summary options to answer your questions about the quality, performance, and efficiency of your communication.
- Track detailed information on: Flow Progress, Conversion rate, Active people, Campaign progress, Deliverability funnel, Channel/omnichannel tracking, Message performance.
Automate WhatsApp Communication or Other Messaging Channels for Always-On Support
- Automate messages and customer service with AI chatbots for 24/7 support.
- Improve customer satisfaction with an AI chatbot that recognizes customer intent and provides instant information.
- Combine Moments' event-triggered messages with Answers' chatbots to respond to customer queries from a new service, sale, product, and more.