At ATCEN, we understand the importance of tailoring training to suit specific industry needs. Our training materials are meticulously designed to be adaptable, allowing us to customize content based on your industry requirements. Additionally, our pool of expert trainers possesses diverse industry experience, enabling them to provide insights and examples relevant to your sector. This approach ensures that our training not only meets but exceeds your expectations, delivering impactful learning experiences tailored to your industry’s nuances.
ATCEN specializes in Customer Experience Training, Contact Centre, Leadership, and Development programs. Our training portfolio features renowned experts like John C. Maxwell and Brian Tracy, ensuring world-class content and delivery. As a registered member of the Contact Centre Association of Malaysia (CCAM), we offer certification programs that meet industry standards. Additionally, we provide blended English training through our partnership with Reallyenglish, a reputable UK-based company. Our commitment to excellence and industry-specific expertise sets us apart, making us the preferred choice for impactful and effective training solutions.
Yes, our training has been HRDCorp claimable since 2004. We adhere to the HRDCorp guidelines to ensure that our training programs are eligible for claims.
Yes, we offer both face-to-face and virtual training options. Our virtual training sessions are designed to be interactive and engaging, providing a seamless learning experience.
Absolutely, we take care of participant registration and provide support before and during the training. Our team works closely with your in-house team to ensure a smooth process.
Our training courses have a minimum duration of 4 hours. However, the actual duration may vary depending on the specific training program and requirements.
All our training is conducted in English. However, we can accommodate bilingual training based on client requests and the participants’ language proficiency.
Yes, we provide e-certificates and physical certificates upon completion of our courses. Additionally, some of our courses offer external certifications from reputable bodies.
In-house training is customized for participants from a specific company or group of companies. Public workshops are open to anyone interested in attending, offering a diverse learning environment.
Yes, we can accommodate training for a small group of 3 participants. While our standard recommendation is for 25 pax for optimal learning experience, we can tailor the training to meet your specific needs and group size.