Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Important HRD Corp Update: Effective 15 June 2026 onwards all grant approvals MUST be obtained at least 14 calendar days before the training commencement date.
Companies are realizing that providing customer service to customers is simple. However, creating a service culture is extremely difficult.
The Customer Service Mindset & Attitude workshop is a personal development workshop that seeks to change the mindset and behaviors of service individuals to be more friendly and welcoming to customers.
This workshop also consists of modules that share with participants effective service management skills such as understanding customer needs and relationship development strategies. It takes a critical look at the importance of customer relationship management to exceed customer delight.
Module 1: Developing the Customer Service Mindset
Module 2: Understanding Customer Expectations
Module 3: Creating Exceptional Customer Experiences
Module 4: Building Rapport Through NLP
Module 5: Customer Behaviours and Service Excellence
Module 6: Managing Challenging Customer Situations
Module 7: Sustaining a Service Excellence Culture
This workshop is designed for customer service professionals, frontline employees, contact centre agents, sales and customer support personnel, administrative and back-office staff, supervisors, team leaders, and any employee who interacts with customers or contributes to delivering a positive customer experience.
This course can be conducted Physically and Online.
Physical Training Methodology
Interactive and experiential — participants learn through group activities, role-plays, discussions and real workplace scenarios.
The trainer will provide live guidance and immediate feedback
to strengthen understanding and practical application.
Online Training Methodology
Engaging and structured — participants join live discussions, breakout rooms, polls and scenario-based activities. Clear visuals and guided facilitation ensure interactive learning and effective application from any location.
Your talents development comes first. That’s why we tailor every course outline to fit your goals and close any existing skill gaps.
Duration
Flexible learning options from half a day to a 3-day sessions (and beyond)
Content
100% customizable modules to match your organisation’s exact training needs
Methodology
Delivered in your preferred format, be it physical, online or a blended approach
No worries, just click on the WhatsApp icon to chat with us immediately or email us at aria@atcen.com