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Workshop Description

Creating WOW Customer Experience workshop introduces the participants to the Organization Branded Experience and it seeks to improve on it.

During the workshop, participants will identify and recognize key areas to manage and improve on the various customer interaction channels and align the organization wide Customer Experience initiative to allow their customers to instantly recognize the organizations Branded Customer Experience.

Workshop Learning Outcomes

  • Apply specific tools to create WOW Customer Experience
  • Develop effective communication on telephony and face to face
  • Develop sustainable customer relationship and royalty

Workshop Learning Outcomes

  • To understand the importance and deliver the distinct WOW Customer Experience(CX)
  • To appreciate what it takes to be a successful Contact Center Professional
  • To develop professional communication skills
  • To understand the importance of call and service management
  • To understand the inbound call structure
  • To learn how to manage difficult situations and customers
  • To develop standards of telephony and written interactions
  • To manage and motivate self in the Contact Center environment

Who Should Attend

  • Contact Center Manager, Team Leader, Coach, Evaluator, Professionals
  • Front Line Service Professionals

For Public Workshop(s) registration,