Certified Contact Center Digital Agent (CCCDA) – fully subsidized under PENJANA PERKESO*

AC Hotel by Marriott, Kuala Lumpur

Technology has established itself as the communications channel of choice for customers and clients. They are using more of social media such as Twitter, Facebook, LinkedIn, etc. to reach out to organizations for support and product information through Web Chat. This program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism and CX. *terms and conditions applied.

Free

Entrepreneurship Masterclass

To be Confirmed

Register now for FREE and we will contact you once full details are confirmed. The participants will come out from the program ready to take on their business to a new level or start it. For this program, the participants will cover the 4M – Mindset, Marketing, Money, Model.

Free

Executive to Manager – The Transition

AC Hotel by Marriott, Kuala Lumpur

This workshop is aimed at recently appointed Managers and is presented in two parts, beginning with understanding and managing self and thereafter proceeding to the management of others.

RM 1500

SPEAK UP! – Facing Difficult People and Conversations Confidently

AC Hotel by Marriott, Kuala Lumpur

This 2-day workshop introduces the participants to practical techniques needed to frame courageous conversations and manage conflict with difficult people. Expect lots of role-plays to gain experience and composure in such situations.

RM 1500

Certified Written Interaction Professional (CWIP)

AC Hotel by Marriott, Kuala Lumpur

This program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism.

RM 3500

Certified Contact Center Professional (CCCP)

AC Hotel by Marriott, Kuala Lumpur

The programme consists of modules that teach participants essential skills such as Customer Experience, Contact Center operational basics, communication, call management, call courtesy, call accuracy, professional customer interaction principles and concepts. This programme certifies that the participant has the relevant skill sets to a deliver stellar interaction to customers.

RM 2500

Coaching for High Performance

AC Hotel by Marriott, Kuala Lumpur

To further develop managers with the essential skills required to coach, this 2-day workshop will provide a hands-on fully interactive session to utilize skills learnt immediately with immediate feedback on improvement areas.

RM 1500

Effective Supervisory Skills

AC Hotel by Marriott, Kuala Lumpur

This program aims to provide Supervisors the confidence and impact both as an individual and as a team member. It provides them with a sound understanding of their roles, responsibilities, accountability and goals for them to manage those under them.

RM 1500

Certified Contact Center Team Leader (CCCTL) – fully subsidized under PENJANA PERKESO*

AC Hotel by Marriott, Kuala Lumpur

Part of the ATCEN Customer Experience Management Series, CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader. *terms and conditions applied.

Free