Executive to Manager – The Transition

AC Hotel by Marriott, Kuala Lumpur

This workshop is aimed at recently appointed Managers and is presented in two parts, beginning with understanding and managing self and thereafter proceeding to the management of others.

RM 1500

SPEAK UP! – Facing Difficult People and Conversations Confidently

AC Hotel by Marriott, Kuala Lumpur

This 2-day workshop introduces the participants to practical techniques needed to frame courageous conversations and manage conflict with difficult people. Expect lots of role-plays to gain experience and composure in such situations.

RM 1500

Coaching for High Performance

AC Hotel by Marriott, Kuala Lumpur

To further develop managers with the essential skills required to coach, this 2-day workshop will provide a hands-on fully interactive session to utilize skills learnt immediately with immediate feedback on improvement areas.

RM 1500

Effective Supervisory Skills

AC Hotel by Marriott, Kuala Lumpur

This program aims to provide Supervisors the confidence and impact both as an individual and as a team member. It provides them with a sound understanding of their roles, responsibilities, accountability and goals for them to manage those under them.

RM 1500

Certified Contact Center Team Leader (CCCTL)

AC Hotel by Marriott, Kuala Lumpur

Part of the ATCEN Customer Experience Management Series, CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader.

RM 2500

Stakeholders Management – Identify, Plan, Engage

AC Hotel by Marriott, Kuala Lumpur

With this training course, you will learn how to better identify your crucial stakeholders, plan your engagement with them to develop a positive working relationship based on mutual respect, and maximize long-term benefits by dynamically adjusting your approach.

RM 1500

The 8 Critical Skills Of A Successful Manager Workshop

AC Hotel by Marriott, Kuala Lumpur

This workshop provides proven solutions, workable tools and management skills to develop the critical skills to become a successful manager. By learning to direct delegate, empower, motivate & develop their staff, the manager will lead their team greater to success.

RM 2000