Over the years I’ve developed a passion for collecting quotations. They come in all manner of topics, shapes and sizes. Some of the quotations are humorous, some serious and mostly thought provoking. Below are some of the better quotes related to customer service that I’ve come across. As you go down the page, spend a minute to think about each one and how it can apply to you or your company. Enjoy!

“The Customer is King!”
UNKNOWN

“Do what you do so well that they will
want to see it again and bring their friends.”
WALT DISNEY

“Dear customer,
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.”
UNKNOWN

“There are no traffic jams along the extra mile.”
ROGER STAUBACH

“The longer you wait, the harder it is to produce
outstanding customer service.”
WILLIAM H. DAVIDOW

“Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.”
PETER DRUCKER

“The goal as a company is to have customer service that is
not just the best, but legendary.”
SAM WALTON

“If we don’t take care of our customers, someone else will.”
UNKNOWN

“The quality of our work depends on the quality of our people.”
UNKNOWN

“Being on par in terms of price and quality only gets you into the game.
Service wins the game.”
TONY ALESSANDRA

“If you make customers unhappy in the physical world,
they might each tell 6 friends. If you make customers unhappy on the Internet,
they can each tell 6,000 friends!”
JEFF BEZOS

If you’ve come across or have a customer service quotation that you feel should be included onto this list, do send it across to me at [email protected] and we will be glad to publish it.