By ATCEN Have you ever heard a doctor after delivering a baby exclaiming “Nurse, looks like we have another Leader born…” in the operating theater? This, ladies and gentlemen is the myth of the‘natural-born leader.’ Should this be true, just for arguments sake these individuals can have no interaction whatsoever with any external elements and can [...]
By ATCEN Employees today are extremely sophisticated in their desires working for an organization. As a matter a fact, high performance individuals are inundated with so many different types of rewards and recognition that it becomes difficult to determine what is important and what is not. We have however, identified the following 5 key important factors [...]
By ATCEN Learning how to give feedback takes a lot of discipline, control and gumption. Giving feedback is not just about going to a person and telling them what we think of them, we should go through a systematic thinking process prior to giving them feedback. Let’s learn the 9 steps to giving feedback based on [...]
By ATCEN Feedback when given with good intentions is a highly useful tool for personal and team self- improvement. However feedback is a highly under-utilized tool in Malaysian corporate culture as it is deemed culturally insensitive to give someone ‘negative’ comments due to its directness. Herein lie the catalyst of rumor mongering and the creation of [...]
By ATCEN Organization which implements a Quality Management System (QMS) is required to carry out an Internal Quality Audit exercise. Majority conduct this exercise annually though some organizations do it twice yearly. Internal Quality Audit is a systematic examination to determine activities carried out in the organization are accordance to the documented quality procedures and processes. [...]
By ATCEN Many organizations recognize the merits of quality. On the contrary, there are doubts and concerns on the success of quality efforts. In most instances, organizations implement quality initiatives for the sake of doing it, or just because their competitors are doing it. In order to obtain the desired results in all quality efforts, the [...]
By ATCEN In the last article we shared that accepting feedback is a process that needs to be learnt. Likewise we need to learn to give feedback. Giving feedback is not just about going to a person and telling them what we think of them, we should go through a systematic thinking process prior to giving [...]
By ATCEN In the previous article we examine what is feedback. We ended with the message that feedback when given under good intentions is a highly useful tool for personal self improvement. However feedback is a highly under-utilized tool in the Malaysian culture as it is deemed highly un-Malaysian in nature due to its directness. Therefore [...]
By ATCEN There are only two types of people in the world, those who are able to appreciate feedback and those unable to handle feedback. So which are you? Before answering that, let us understand what is feedback and it’s characteristics. Feedback occurs under two distinct situations; when someone reveals to you how they perceive (their [...]
By ATCEN In a given situation, which would make you more uncomfortable; coaching or counseling? Many will claim the latter, regardless of whether it is on the ‘giving’ or ‘receiving’ end. Counseling sessions are not a favorite amongst many, thanks to the negative implications it is often associated with. Coaching theoretically plays a different role in [...]
