Public Workshop

Managers and Above
Date Program Title Trainer Fees (RM)
Certification (Optional) /pax 1 Pax 2 Pax 3 Pax
Platform 9 – 10,
14 – 15
Sep
Leading and Managing in The New Normal
210 mins per day (Total 14 hours)
Jeremy Lee 600 700 1,800
14 – 16 Oct
Certified Contact Center Manager (CCCM)
Ken Ng 4,800 7,500 10,500
PSMB SBL-Khas 21 – 22
SPEAK UP! – Facing Difficult People and Conversations Confidently
Jeremy Lee 1,980 3,000 4,000
PSMB SBL-Khas 4 – 5 Nov
Business Acumen for Better Decision Making
Jeremy Lee 1,980 3,000 4,000
PSMB SBL-Khas 30 – 1 Nov/Dec
The 8 Critical Skills of a Successful Manager
Jeremy Lee 2,600 3,900 5,000
PSMB SBL-Khas 7 – 8 Dec
Stakeholder Management
Jeremy Lee 1,980 3,000 4,000

Executives and Managers
Date Program Title Trainer Fees (RM)
1 Pax 2 Pax 3 Pax
PSMB SBL-Khas 2 – 3 Sep
Coaching for High Performance
Jeremy Lee 1,980 3,000 4,000
In-house 7 – 8
Persuasive Principled Negotiation Skills
Ken Ng 1,980 3,000 4,000
In-house 7 – 8
HR for Non-HR Professionals
Brian Wee 1,680 2,500 3,300
In-house 21 – 22
Resolving Problems and Facing Challenges
Dave Yeogeswaran 1,480 2,200 3,000
In-house 21 – 22
Key Account Management Skills – from Customers to Business Partners
Ken Ng 1,980 3,000 4,000
PSMB SBL-Khas 28 – 29
Effective Supervisory Skills
Dave Yeogeswaran 1,480 2,200 3,000
PSMB SBL-Khas 5 – 6 Oct
Executive to Manager – The Transition
Jeremy Lee 1,980 3,000 4,000
In-house 5 – 6
High Impact Persuasive Presentation Skills
Ken Ng 1,980 3,000 4,000
In-house 21 – 23
Certified Contact Centre Team Manager (previously known as Certified Contact Center
Team Leader – CCCTL)
Ken Ng 4,000 8,000 12,000
In-house 4 – 5 Nov
Certified Contact Center Quality Assurance Analyst (CCCQAA) (previously known as Certified Contact Center Interaction Quality for Evaluators – CCCIQE)
Ken Ng 2,500 5,000 7,500
In-house 9 – 10
Personal Effectiveness at Work
Jeremy Lee 1,680 2,500 3,300
In-house 18 – 19
Financial Literacy for Managers
Jeremy Lee 1,680 2,500 3,300
In-house 14 – 15 Dec
YOU’RE FIRED! – Terminating Employees the Right Way
Brian Wee 1,680 2,500 3,300
Sales and Services Professional
Date Program Title Trainer Fees (RM)
Certification (Optional) /pax 1 Pax 2 Pax 3 Pax
Platform
17 – 18,
24 – 26
Certified Contact Centre Team Leader
210 mins per day (Total 17 hours)
Ken Ng Fees included certification 2,500 6,000
26 – 27
Certified Contact Center Digital Agent (CCCDA)
Ken Ng 2,800 5,100 7,000
Platform
2 – 3,
7 – 9
Sep
Certified Contact Centre Manager (CCCM)
210 mins per day (Total 17 hours)
Ken Ng Fees included certification 2,500 6,000
PSMB SBL-Khas 30 – 1 Sep/Oct
Managing Challenging Customers & Complaints
Dave Yeogeswaran 1,480 2,200 3,000
In-house 14 – 15 Oct
The Branded WOW Customer Experience
Dave Yeogeswaran 1,480 2,200 3,000
21 – 22
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
9 – 10 Nov
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
Prem 1,480 2,200 3,000
In-house 18 – 19
Certified Contact Center Professional
Dave Yeo 2,800 5,100 7,000
In-house 2 – 3 Dec
Certified Contact Center Digital Agent (CCCDA)
Ken Ng 2,800 5,100 7,000
In-house 2 – 3
The Sales Champion Mindset and Attitude
Dave Yeogeswaran 1,480 2,200 3,000
PSMB SBL-Khas 14 – 15
Managing Challenging Customers & Complaints
Dave Yeogeswaran 1,480 2,200 3,000
Sales and Services Professional
Date Program Title Trainer Fees (RM)
Certification (Optional) /pax 1 Pax 2 Pax 3 Pax
Platform
15 – 16,
22 – 24
Jun
Certified Contact Centre Interaction Quality for Evaluators (CCCIQE)
210 mins per day (Total 17 hours)
Ken Ng Fees included certification 2,500 6,000
In-house 17 – 18
The Sales Champion Mindset and Attitude
Dave Yeogeswaran 1,480 2,200 3,000
Platform
29 – 30,
6 – 7
Jun/Jul
Creating the WOW Customer Experience
210 mins per day (Total 14 hours)
Ken Ng 600 700 1,800
In-house 1 – 2 Jul
Certified Contact Center Professional
Dave Yeo 2,800 5,100 7,000
13 – 14
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
Platform
22 – 23,
27 – 28
Certified Contact Center Digital (CCCD)
210 mins per day (Total 17 hours)
Ken Ng Fees included certification 2,500 6,000
5 – 6 Aug
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
Prem 1,480 2,200 3,000
In-house 5 – 6
The Branded WOW Customer Experience
Dave Yeogeswaran 1,480 2,200 3,000
Platform
5 – 6,
12 – 13
Managing Challenging Customers Situations (Phone, Face to Face, Chats)
210 mins per day (Total 14 hours)
Ken Ng 600 700 1,800
Platform
17 – 18,
24 – 26
Certified Contact Centre Team Leader
210 mins per day (Total 17 hours)
Ken Ng Fees included certification 2,500 6,000
26 – 27
Certified Contact Center Digital Agent (CCCDA)
Ken Ng 2,800 5,100 7,000
Platform
2 – 3,
7 – 9
Sep
Certified Contact Centre Manager (CCCM)
210 mins per day (Total 17 hours)
Ken Ng Fees included certification 2,500 6,000
PSMB SBL-Khas 30 – 1 Sep/Oct
Managing Challenging Customers & Complaints
Dave Yeogeswaran 1,480 2,200 3,000
In-house 14 – 15 Oct
The Branded WOW Customer Experience
Dave Yeogeswaran 1,480 2,200 3,000
21 – 22
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
9 – 10 Nov
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
Prem 1,480 2,200 3,000
In-house 18 – 19
Certified Contact Center Professional
Dave Yeo 2,800 5,100 7,000
In-house 2 – 3 Dec
Certified Contact Center Digital Agent (CCCDA)
Ken Ng 2,800 5,100 7,000
In-house 2 – 3
The Sales Champion Mindset and Attitude
Dave Yeogeswaran 1,480 2,200 3,000
PSMB SBL-Khas 14 – 15
Managing Challenging Customers & Complaints
Dave Yeogeswaran 1,480 2,200 3,000

Additional Note:

  1. HRDF Subsidizes via INDCERT:
    • 50% of Course Fee; maximum RM5,000 per head for HRDF-registered company (remaining 50% will be taken from the organizations levy)
    • Up to 5 pax per organization/ registered entity
    • Learn more on INDCERT
  2. Learn more on PSMB SBL-Khas

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