Public Workshop

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Managers and Above
Date Program Title Trainer Fees (RM)
1 Pax 2 Pax 3 Pax
16 – 17 Mar
SPEAK UP! – Facing Difficult People and Conversations Confidently [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
6 – 7 Apr
Stakeholder Management [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
8 – 9
Leading in Today’s IR4.0 World – Digital Transformation
 Jeremy Lee 1,980 3,000 4,000
20 – 22
Certified Contact Center Quality Assurance Manager (CCCQAM)
 Ken Ng 4,000 8,000 12,000
28 – 29
The 8 Critical Skills of a Successful Manager [SBL–Khas]
 Jeremy Lee 2,600 3,900 5,000
10 – 11 Jun
Business Acumen for Better Decision Making [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
29 – 30
SPEAK UP! – Facing Difficult People and Conversations Confidently [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
29 – 1 Jun/Jul
Certified Contact Center Manager (CCCM)
 Ken Ng 4,800 7,500 10,500
10 – 11 Aug
The 8 Critical Skills of a Successful Manager [SBL–Khas]
 Jeremy Lee 2,600 3,900 5,000
26 – 27
Stakeholder Management [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
14 – 16 Oct
Certified Contact Center Manager (CCCM)
 Ken Ng 4,800 7,500 10,500
21 – 22
SPEAK UP! – Facing Difficult People and Conversations Confidently [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
4 – 5 Nov
Business Acumen for Better Decision Making [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
30 – 1 Nov/Dec
The 8 Critical Skills of a Successful Manager [SBL–Khas]
 Jeremy Lee 2,600 3,900 5,000
7 – 8 Dec
Stakeholder Management [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
Executives and Managers
Date Program Title Trainer Fees (RM)
1 Pax 2 Pax 3 Pax
9 – 10 Mar
Executive to Manager – The Transition [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
16 – 17
Effective Supervisory Skills [SBL–Khas]
 Dave Yeogeswaran 1,480 2,200 3,000
16 – 17
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
23 – 24
Financial Literacy for Managers
 Jeremy Lee 1,680 2,500 3,300
23 – 24
Certified Contact Center Quality Assurance Analyst (CCCQAA) (previously known as Certified Contact Center Interaction Quality for Evaluators – CCCIQE)
 Ken Ng 2,500 5,000 7,500
6 – 7 Apr
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
 Prem 1,480 2,200 3,000
8 – 9
High Impact Persuasive Presentation Skills
 Ken Ng 1,980 3,000 4,000
16 – 17
HR for Non-HR Professionals
 Brian Wee 1,680 2,500 3,000
6 – 7 May
Key Account Management Skills – from Customers to Business Partners
 Ken Ng 1,980 3,000 4,000
18 – 19
Persuasive Principled Negotiation Skills
 Ken Ng 1,980 3,000 4,000
18 – 19
Personal Effectiveness at Work
 Jeremy Lee 1,680 2,500 3,300
18 – 19
Resolving Problems and Facing Challenges
 Dave Yeogeswaran 1,480 2,200 3,000
17 – 18 Jun
High Impact Persuasive Presentation Skills
 Ken Ng 1,980 3,000 4,000
10 – 11
YOU’RE FIRED! – Terminating Employees the Right Way
 Brian Wee 1,680 2,500 3,300
24 – 26
Certified Contact Centre Team Manager (previously known as Certified Contact Center
Team Leader – CCCTL)
 Ken Ng 4,000 8,000 12,000
24 – 25
Effective Supervisory Skills [SBL–Khas]
 Dave Yeogeswaran 1,480 2,200 3,000
6 – 7 Jul
Executive to Manager – The Transition [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
16 – 17
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
13 – 16
Certified Professional Trainer
 Ken Ng /
Jeremy Lee		 5,800 9,000 12,000
8
The Talent War
 John Lau 1,699 3,049 4,197
2 – 3 Sep
Coaching for High Performance [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
7 – 8
Persuasive Principled Negotiation Skills
 Ken Ng 1,980 3,000 4,000
16 – 17
Effective Supervisory Skills [SBL–Khas]
 Dave Yeogeswaran 1,480 2,200 3,000
21 – 22
Resolving Problems and Facing Challenges
 Dave Yeogeswaran 1,480 2,200 3,000
21 – 22
Key Account Management Skills – from Customers to Business Partners
 Ken Ng 1,980 3,000 4,000
5 – 6 Oct
Executive to Manager – The Transition [SBL–Khas]
 Jeremy Lee 1,980 3,000 4,000
5 – 6
High Impact Persuasive Presentation Skills
 Ken Ng 1,980 3,000 4,000
21 – 22
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
24 – 26
Certified Contact Centre Team Manager (previously known as Certified Contact Center
Team Leader – CCCTL)
 Ken Ng 4,000 8,000 12,000
4 – 5 Nov
Certified Contact Center Quality Assurance Manager (CCCQAM)
 Ken Ng 4,000 8,000 12,000
6 – 7
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
 Prem 1,480 2,200 3,000
9 – 10
Personal Effectiveness at Work
 Jeremy Lee 1,680 2,500 3,300
18 – 19
Financial Literacy for Managers
 Jeremy Lee 1,680 2,500 3,300
14 – 15 Dec
YOU’RE FIRED! – Terminating Employees the Right Way
 Brian Wee 1,680 2,500 3,300
Sales and Services Professional
Date Program Title Trainer Fees (RM)
1 Pax 2 Pax 3 Pax
28 – 29 Mar
Certified Contact Center Coach (CCCC)
 Jeremy Lee 4,800 7,500 10,500
28 – 29
Certified Contact Center Team Leader
 Ken Ng 3,800 7,100 10,000
30 – 31
Certified Contact Center Professional
 Dave Yeo 2,800 5,100 7,000
18 – 19
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
23 – 24
The Sales Champion Mindset and Attitude
 Dave Yeogeswaran 1,480 2,200 3,000
1 – 2 Apr
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
 Prem 1,480 2,200 3,000
4
Certified Contact Center Coach (CCCC)
 Jeremy Lee 4,800 7,500 10,500
4
Certified Contact Center Team Leader
 Ken Ng 3,800 7,100 10,000
4 – 5
Certified Written Interaction Professional (CWIP)
 Ken Ng 2,800 5,100 7,000
11 – 12
Certified Contact Center Professional
 Dave Yeo 2,800 5,100 7,000
16 – 17
Certified Contact Center Digital Agent (CCCDA)
 Ken Ng 2,800 5,100 7,000
13 – 14 May
Managing Challenging Customers & Complaints [SBL–Khas]
 Dave Yeogeswaran 1,480 2,200 3,000
17 – 18 Jun
The Branded WOW Customer Experience
 Dave Yeogeswaran 1,480 2,200 3,000
1 – 2 Jul
Certified Contact Center Professional
 Dave Yeo 2,800 5,100 7,000
6 – 7
The Sales Champion Mindset and Attitude
 Dave Yeogeswaran 1,480 2,200 3,000
13 – 14
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
5 – 6 Aug
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
 Prem 1,480 2,200 3,000
26 – 27
Certified Contact Center Digital Agent (CCCDA)
 Ken Ng 2,800 5,100 7,000
30 – 1 Sep/Oct
Managing Challenging Customers & Complaints [SBL–Khas]
 Dave Yeogeswaran 1,480 2,200 3,000
14 – 15 Oct
The Branded WOW Customer Experience
 Dave Yeogeswaran 1,480 2,200 3,000
21 – 22
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar 1,480 2,200 3,000
9 – 10 Nov
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
 Prem 1,480 2,200 3,000
18 – 19
Certified Contact Center Professional
 Dave Yeo 2,800 5,100 7,000
14 – 15 Dec
Certified Contact Center Digital Agent (CCCDA)
 Ken Ng 2,800 5,100 7,000
2 – 3
The Sales Champion Mindset and Attitude
 Dave Yeogeswaran 1,480 2,200 3,000
13 – 14
Managing Challenging Customers & Complaints [SBL–Khas]
 Dave Yeogeswaran 1,480 2,200 3,000

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