Public Workshop

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Managers and Above
Date Program Title Trainer Fees (RM)
Certification (Optional) /pax 1 Pax 2 Pax 3 Pax
Platform
 17 – 18,
24 – 25		 Jun
The New Manager in The New Normal
210 mins per day (Total 14 hours)
 Jeremy Lee 600 700 – 1,800
PSMB SBL-Khas 29 – 30
SPEAK UP! – Facing Difficult People and Conversations Confidently
 Jeremy Lee – 1,980 3,000 4,000
29 – 1 Jun/Jul
Certified Contact Center Manager (CCCM)
 Ken Ng – 4,800 7,500 10,500
INDCERT 13 – 15 Jul
Certified Contact Center Quality Assurance Manager (CCCQAM)
 – – 4,000 – –
Platform
 15 – 16,
20 – 21		 High Impact Presentation Skills
210 mins per day (Total 14 hours)		 Ken Ng 600 700 – 1,800
Platform
 15 – 16,
20 – 21		 Business Acumen and Corporate Entrepreneurship
210 mins per day (Total 14 hours)		 Jeremy Lee 600 700 – 1,800
PSMB SBL-Khas 5 – 6 Aug
Business Acumen for Better Decision Making
 Jeremy Lee – 1,980 3,000 4,000
PSMB SBL-Khas 10 – 11
The 8 Critical Skills of a Successful Manager
 Jeremy Lee – 2,600 3,900 5,000
In-house 17 – 18
Leading in Today’s IR4.0 World – Digital Transformation
 Jeremy Lee – 1,980 3,000 4,000
Platform
 19 – 20,
26 – 27
SPEAK UP! – Crucial Conversation and Managing Conflicts
210 mins per day (Total 14 hours)
 Jeremy Lee 600 700 – 1,800
PSMB SBL-Khas 26 – 27
Stakeholder Management
 Jeremy Lee – 1,980 3,000 4,000
Platform
 9 – 10,
14 – 15		 Sep
Leading and Managing in The New Normal
210 mins per day (Total 14 hours)
 Jeremy Lee 600 700 – 1,800
14 – 16 Oct
Certified Contact Center Manager (CCCM)
 Ken Ng – 4,800 7,500 10,500
PSMB SBL-Khas 21 – 22
SPEAK UP! – Facing Difficult People and Conversations Confidently
 Jeremy Lee – 1,980 3,000 4,000
PSMB SBL-Khas 4 – 5 Nov
Business Acumen for Better Decision Making
 Jeremy Lee – 1,980 3,000 4,000
PSMB SBL-Khas 30 – 1 Nov/Dec
The 8 Critical Skills of a Successful Manager
 Jeremy Lee – 2,600 3,900 5,000
PSMB SBL-Khas 7 – 8 Dec
Stakeholder Management
 Jeremy Lee – 1,980 3,000 4,000
Executives and Managers
Date Program Title Trainer Fees (RM)
1 Pax 2 Pax 3 Pax
In-house 10 – 11 Jun
Financial Literacy for Managers
 Jeremy Lee 1,680 2,500 3,300
INDCERT 10 – 12
Certified Contact Center Quality Assurance Analyst (CCCQAA) (previously known as Certified Contact Center Interaction Quality for Evaluators – CCCIQE)
 Ken Ng 2,500 5,000 7,500
PSMB SBL-Khas 17 – 18
Executive to Manager – The Transition
 Jeremy Lee 1,980 3,000 4,000
24 – 26
Certified Contact Centre Team Manager (previously known as Certified Contact Center
Team Leader – CCCTL)
 Ken Ng 4,000 8,000 12,000
PSMB SBL-Khas 24 – 25
Effective Supervisory Skills
 Dave Yeogeswaran 1,480 2,200 3,000
In-house 6 – 7 Jul
High Impact Persuasive Presentation Skills
 Ken Ng 1,980 3,000 4,000
In-house 6 – 7
YOU’RE FIRED! – Terminating Employees the Right Way
 Brian Wee 1,680 2,500 3,300
In-house 13 – 16
Certified Professional Trainer
 Ken Ng /
Jeremy Lee		 5,800 9,000 12,000
In-house 8
The Talent War
 John Lau 1,699 3,049 4,197
In-house 3 – 4 Aug
Personal Effectiveness at Work
 Jeremy Lee 1,680 2,500 3,300
PSMB SBL-Khas 2 – 3 Sep
Coaching for High Performance
 Jeremy Lee 1,980 3,000 4,000
In-house 7 – 8
Persuasive Principled Negotiation Skills
 Ken Ng 1,980 3,000 4,000
In-house 7 – 8
HR for Non-HR Professionals
 Brian Wee 1,680 2,500 3,300
In-house 21 – 22
Resolving Problems and Facing Challenges
 Dave Yeogeswaran 1,480 2,200 3,000
In-house 21 – 22
Key Account Management Skills – from Customers to Business Partners
 Ken Ng 1,980 3,000 4,000
PSMB SBL-Khas 28 – 29
Effective Supervisory Skills
 Dave Yeogeswaran 1,480 2,200 3,000
PSMB SBL-Khas 5 – 6 Oct
Executive to Manager – The Transition
 Jeremy Lee 1,980 3,000 4,000
In-house 5 – 6
High Impact Persuasive Presentation Skills
 Ken Ng 1,980 3,000 4,000
In-house 21 – 23
Certified Contact Centre Team Manager (previously known as Certified Contact Center
Team Leader – CCCTL)
 Ken Ng 4,000 8,000 12,000
In-house 4 – 5 Nov
Certified Contact Center Quality Assurance Analyst (CCCQAA) (previously known as Certified Contact Center Interaction Quality for Evaluators – CCCIQE)
 Ken Ng 2,500 5,000 7,500
In-house 9 – 10
Personal Effectiveness at Work
 Jeremy Lee 1,680 2,500 3,300
In-house 18 – 19
Financial Literacy for Managers
 Jeremy Lee 1,680 2,500 3,300
In-house 14 – 15 Dec
YOU’RE FIRED! – Terminating Employees the Right Way
 Brian Wee 1,680 2,500 3,300
Sales and Services Professional
Date Program Title Trainer Fees (RM)
Certification (Optional) /pax 1 Pax 2 Pax 3 Pax
Platform
 15 – 16,
22 – 24		 Jun
Certified Contact Centre Interaction Quality for Evaluators (CCCIQE)
210 mins per day (Total 17 hours)
 Ken Ng Fees included certification 2,500 – 6,000
In-house 17 – 18
The Sales Champion Mindset and Attitude
 Dave Yeogeswaran – 1,480 2,200 3,000
Platform
 29 – 30,
6 – 7		 Jun/Jul
Creating the WOW Customer Experience
210 mins per day (Total 14 hours)
 Ken Ng 600 700 – 1,800
In-house 1 – 2 Jul
Certified Contact Center Professional
 Dave Yeo – 2,800 5,100 7,000
13 – 14
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar – 1,480 2,200 3,000
Platform
 22 – 23,
27 – 28
Certified Contact Center Digital (CCCD)
210 mins per day (Total 17 hours)
 Ken Ng Fees included certification 2,500 – 6,000
5 – 6 Aug
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
 Prem – 1,480 2,200 3,000
In-house 5 – 6
The Branded WOW Customer Experience
 Dave Yeogeswaran – 1,480 2,200 3,000
Platform
 5 – 6,
12 – 13
Managing Challenging Customers Situations (Phone, Face to Face, Chats)
210 mins per day (Total 14 hours)
 Ken Ng 600 700 – 1,800
Platform
 17 – 18,
24 – 26
Certified Contact Centre Team Leader
210 mins per day (Total 17 hours)
 Ken Ng Fees included certification 2,500 – 6,000
26 – 27
Certified Contact Center Digital Agent (CCCDA)
 Ken Ng – 2,800 5,100 7,000
Platform
 2 – 3,
7 – 9		 Sep
Certified Contact Centre Manager (CCCM)
210 mins per day (Total 17 hours)
 Ken Ng Fees included certification 2,500 – 6,000
PSMB SBL-Khas 30 – 1 Sep/Oct
Managing Challenging Customers & Complaints
 Dave Yeogeswaran – 1,480 2,200 3,000
In-house 14 – 15 Oct
The Branded WOW Customer Experience
 Dave Yeogeswaran – 1,480 2,200 3,000
21 – 22
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
Jay Kumar – 1,480 2,200 3,000
9 – 10 Nov
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
 Prem – 1,480 2,200 3,000
In-house 18 – 19
Certified Contact Center Professional
 Dave Yeo – 2,800 5,100 7,000
In-house 2 – 3 Dec
Certified Contact Center Digital Agent (CCCDA)
 Ken Ng – 2,800 5,100 7,000
In-house 2 – 3
The Sales Champion Mindset and Attitude
 Dave Yeogeswaran – 1,480 2,200 3,000
PSMB SBL-Khas 14 – 15
Managing Challenging Customers & Complaints
 Dave Yeogeswaran – 1,480 2,200 3,000

Other INDCERT Programs

Sales and Services Professional
Date Program Title Venue Fees (RM)
1 Pax
INDCERT TBC (3 days)
Certified Blockchain Professional
 Menara Mutiara Bangsar, KL 3,710
INDCERT TBC (5 days)
Enterprise Big Data with Lean Six Sigma (Data Analytics)
 Menara Mutiara Bangsar, KL 7,632
INDCERT TBC (5 days)
CCC Cloud Certified Service Manager
 Menara Mutiara Bangsar, KL 6,360
INDCERT TBC (10 days)
Six Sigma Black Belt With Analytics
 Menara Mutiara Bangsar, KL 10,000
INDCERT TBC (5 days)
Six Sigma Green Belt
 Menara Mutiara Bangsar, KL 5,500
INDCERT TBC (2 days)
Excellence in Warehouse and Management
 Menara Mutiara Bangsar, KL TBC
INDCERT TBC (2 days)
Certification in Sustainable Procurement and Inventory
 Menara Mutiara Bangsar, KL TBC

Additional Note:

  1. HRDF Subsidizes via INDCERT:
    • 50% of Course Fee; maximum RM5,000 per head for HRDF-registered company (remaining 50% will be taken from the organizations levy)
    • Up to 5 pax per organization/ registered entity
    • Learn more on INDCERT
  2. Learn more on PSMB SBL-Khas

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