Public Workshop
| Managers and Above | ||||||||
|---|---|---|---|---|---|---|---|---|
| Date | Program Title | Trainer | Fees (RM) | |||||
| Certification (Optional) /pax | 1 Pax | 2 Pax | 3 Pax | |||||
| Platform | 9 – 10, 14 – 15 |
Sep |
Leading and Managing in The New Normal
210 mins per day (Total 14 hours) |
Jeremy Lee | 600 | 700 | – | 1,800 |
 |
14 – 16 | Oct |
Certified Contact Center Manager (CCCM)
|
Ken Ng | – | 4,800 | 7,500 | 10,500 |
| PSMB SBL-Khas | 21 – 22 |
SPEAK UP! – Facing Difficult People and Conversations Confidently
|
Jeremy Lee | – | 1,980 | 3,000 | 4,000 | |
| PSMB SBL-Khas | 4 – 5 | Nov |
Business Acumen for Better Decision Making
|
Jeremy Lee | – | 1,980 | 3,000 | 4,000 |
| PSMB SBL-Khas | 30 – 1 | Nov/Dec |
The 8 Critical Skills of a Successful Manager
|
Jeremy Lee | – | 2,600 | 3,900 | 5,000 |
| PSMB SBL-Khas | 7 – 8 | Dec |
Stakeholder Management
|
Jeremy Lee | – | 1,980 | 3,000 | 4,000 |
| Executives and Managers | |||||||
|---|---|---|---|---|---|---|---|
| Date | Program Title | Trainer | Fees (RM) | ||||
| 1 Pax | 2 Pax | 3 Pax | |||||
| PSMB SBL-Khas | 2 – 3 | Sep |
Coaching for High Performance
|
Jeremy Lee | 1,980 | 3,000 | 4,000 |
| In-house | 7 – 8 |
Persuasive Principled Negotiation Skills
|
Ken Ng | 1,980 | 3,000 | 4,000 | |
| In-house | 7 – 8 |
HR for Non-HR Professionals
|
Brian Wee | 1,680 | 2,500 | 3,300 | |
| In-house | 21 – 22 |
Resolving Problems and Facing Challenges
|
Dave Yeogeswaran | 1,480 | 2,200 | 3,000 | |
| In-house | 21 – 22 |
Key Account Management Skills – from Customers to Business Partners
|
Ken Ng | 1,980 | 3,000 | 4,000 | |
| PSMB SBL-Khas | 28 – 29 |
Effective Supervisory Skills
|
Dave Yeogeswaran | 1,480 | 2,200 | 3,000 | |
| PSMB SBL-Khas | 5 – 6 | Oct |
Executive to Manager – The Transition
|
Jeremy Lee | 1,980 | 3,000 | 4,000 |
| In-house | 5 – 6 |
High Impact Persuasive Presentation Skills
|
Ken Ng | 1,980 | 3,000 | 4,000 | |
| In-house | 21 – 23 |
Certified Contact Centre Team Manager (previously known as Certified Contact Center
Team Leader – CCCTL) |
Ken Ng | 4,000 | 8,000 | 12,000 | |
| In-house | 4 – 5 | Nov |
Certified Contact Center Quality Assurance Analyst (CCCQAA) (previously known as Certified Contact Center Interaction Quality for Evaluators – CCCIQE)
|
Ken Ng | 2,500 | 5,000 | 7,500 |
| In-house | 9 – 10 |
Personal Effectiveness at Work
|
Jeremy Lee | 1,680 | 2,500 | 3,300 | |
| In-house | 18 – 19 |
Financial Literacy for Managers
|
Jeremy Lee | 1,680 | 2,500 | 3,300 | |
| In-house | 14 – 15 | Dec |
YOU’RE FIRED! – Terminating Employees the Right Way
|
Brian Wee | 1,680 | 2,500 | 3,300 |
| Sales and Services Professional | ||||||||
|---|---|---|---|---|---|---|---|---|
| Date | Program Title | Trainer | Fees (RM) | |||||
| Certification (Optional) /pax | 1 Pax | 2 Pax | 3 Pax | |||||
Platform |
17 – 18, 24 – 26 |
Certified Contact Centre Team Leader
210 mins per day (Total 17 hours) |
Ken Ng | Fees included certification | 2,500 | – | 6,000 | |
|
26 – 27 |
Certified Contact Center Digital Agent (CCCDA)
|
Ken Ng | – | 2,800 | 5,100 | 7,000 | |
| Platform |
2 – 3, 7 – 9 |
Sep |
Certified Contact Centre Manager (CCCM)
210 mins per day (Total 17 hours) |
Ken Ng | Fees included certification | 2,500 | – | 6,000 |
| PSMB SBL-Khas | 30 – 1 | Sep/Oct |
Managing Challenging Customers & Complaints
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 |
| In-house | 14 – 15 | Oct |
The Branded WOW Customer Experience
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 |
 |
21 – 22 |
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
|
Jay Kumar | – | 1,480 | 2,200 | 3,000 | |
|
9 – 10 | Nov |
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
|
Prem | – | 1,480 | 2,200 | 3,000 |
| In-house | 18 – 19 |
Certified Contact Center Professional
|
Dave Yeo | – | 2,800 | 5,100 | 7,000 | |
| In-house | 2 – 3 | Dec |
Certified Contact Center Digital Agent (CCCDA)
|
Ken Ng | – | 2,800 | 5,100 | 7,000 |
| In-house | 2 – 3 |
The Sales Champion Mindset and Attitude
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 | |
| PSMB SBL-Khas | 14 – 15 |
Managing Challenging Customers & Complaints
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 | |
| Sales and Services Professional | ||||||||
|---|---|---|---|---|---|---|---|---|
| Date | Program Title | Trainer | Fees (RM) | |||||
| Certification (Optional) /pax | 1 Pax | 2 Pax | 3 Pax | |||||
| Platform |
15 – 16, 22 – 24 |
Jun |
Certified Contact Centre Interaction Quality for Evaluators (CCCIQE)
210 mins per day (Total 17 hours) |
Ken Ng | Fees included certification | 2,500 | – | 6,000 |
| In-house | 17 – 18 |
The Sales Champion Mindset and Attitude
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 | |
| Platform |
29 – 30, 6 – 7 |
Jun/Jul |
Creating the WOW Customer Experience
210 mins per day (Total 14 hours) |
Ken Ng | 600 | 700 | – | 1,800 |
| In-house | 1 – 2 | Jul |
Certified Contact Center Professional
|
Dave Yeo | – | 2,800 | 5,100 | 7,000 |
|
13 – 14 |
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
|
Jay Kumar | – | 1,480 | 2,200 | 3,000 | |
| Platform |
22 – 23, 27 – 28 |
Certified Contact Center Digital (CCCD)
210 mins per day (Total 17 hours) |
Ken Ng | Fees included certification | 2,500 | – | 6,000 | |
|
5 – 6 | Aug |
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
|
Prem | – | 1,480 | 2,200 | 3,000 |
| In-house | 5 – 6 |
The Branded WOW Customer Experience
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 | |
| Platform |
5 – 6, 12 – 13 |
Managing Challenging Customers Situations (Phone, Face to Face, Chats)
210 mins per day (Total 14 hours) |
Ken Ng | 600 | 700 | – | 1,800 | |
| Platform |
17 – 18, 24 – 26 |
Certified Contact Centre Team Leader
210 mins per day (Total 17 hours) |
Ken Ng | Fees included certification | 2,500 | – | 6,000 | |
|
26 – 27 |
Certified Contact Center Digital Agent (CCCDA)
|
Ken Ng | – | 2,800 | 5,100 | 7,000 | |
| Platform |
2 – 3, 7 – 9 |
Sep |
Certified Contact Centre Manager (CCCM)
210 mins per day (Total 17 hours) |
Ken Ng | Fees included certification | 2,500 | – | 6,000 |
| PSMB SBL-Khas | 30 – 1 | Sep/Oct |
Managing Challenging Customers & Complaints
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 |
| In-house | 14 – 15 | Oct |
The Branded WOW Customer Experience
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 |
|
21 – 22 |
Effective Business Writing Skills (with Reallyenglish online e-learning platform)
|
Jay Kumar | – | 1,480 | 2,200 | 3,000 | |
|
9 – 10 | Nov |
Business English Grammar for Workplace Communication (+ with Reallyenglish online e-learning platform)
|
Prem | – | 1,480 | 2,200 | 3,000 |
| In-house | 18 – 19 |
Certified Contact Center Professional
|
Dave Yeo | – | 2,800 | 5,100 | 7,000 | |
| In-house | 2 – 3 | Dec |
Certified Contact Center Digital Agent (CCCDA)
|
Ken Ng | – | 2,800 | 5,100 | 7,000 |
| In-house | 2 – 3 |
The Sales Champion Mindset and Attitude
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 | |
| PSMB SBL-Khas | 14 – 15 |
Managing Challenging Customers & Complaints
|
Dave Yeogeswaran | – | 1,480 | 2,200 | 3,000 | |
Additional Note:
- HRDF Subsidizes via INDCERT:
- 50% of Course Fee; maximum RM5,000 per head for HRDF-registered company (remaining 50% will be taken from the organizations levy)
- Up to 5 pax per organization/ registered entity
- Learn more on INDCERT
- Learn more on PSMB SBL-Khas