Public Workshop

Managers and Above

Date Program Title Trainer Fees (RM)
1 Pax 3 Pax
Jan 15 – 16 The 8 Critical Skills of a Successful Manager [SBL–Khas] Jeremy Lee 2,600 7,000
Feb 12 – 13 Business Acumen for Better Decision Making [SBL–Khas] Jeremy Lee 2,400 6,000
Mar 16 – 17 SPEAK UP! – Facing Difficult People and Conversations Confidently [SBL–Khas] Jeremy Lee 2,000 5,000
Apr 1 – 2 Business Sustainability Jeremy Lee 2,600 7,000
6 – 7 Stakeholder Management [SBL-Khas] Jeremy Lee 2,400 6,000
11 – 12 Leadership in IR 4.0 Jeremy Lee 2,400 6,000
20 – 22 Certified Contact Center Quality Assurance Manager (CCCQAM) Ken Ng 4,000 12,000
28 – 29 The 8 Critical Skills of a Successful Manager [SBL–Khas] Jeremy Lee 2,600 7,000
Jun 3 – 5 Certified Contact Center Manager (CCCM) Ken Ng 4,800 7,500 (2 pax)
10 – 11 Business Acumen for Better Decision Making [SBL–Khas] Jeremy Lee 2,400 6,000
29 – 30 SPEAK UP! – Facing Difficult People and Conversations Confidently [SBL–Khas] Jeremy Lee 2,000 5,000
Jul 22 – 23 Business & Marketing Mastery Programme [SBL–Khas] Jeremy Lee / Ken Ng 2,600 7,000
Aug 26 – 27 Stakeholder Management [SBL-Khas] Jeremy Lee 2,400 6,000
10 – 11 The 8 Critical Skills of a Successful Manager [SBL–Khas] Jeremy Lee 2,600 7,000
Sep 28 – 29 Business Sustainability Jeremy Lee 2,600 7,000
Oct 14 – 16 Certified Contact Center Manager (CCCM) Jeremy Lee 4,800 7,500 (2 pax)
21 – 22 SPEAK UP! – Facing Difficult People and Conversations Confidently [SBL–Khas] Jeremy Lee 2,000 5,000
Nov 4 – 5 Business Acumen for Better Decision Making [SBL–Khas] Jeremy Lee 2,400 6,000
30 The 8 Critical Skills of a Successful Manager [SBL–Khas] Jeremy Lee 2,600 7,000
Dec 7 – 8 Stakeholder Management [SBL-Khas] Jeremy Lee 2,400 6,000
1 The 8 Critical Skills of a Successful Manager [SBL–Khas] Jeremy Lee 2,600 7,000

Executives and Managers

Date Program Title Trainer Fees (RM)
1 Pax 3 Pax
Feb 5 – 6 Persuasive Principled Negotiation Skills Ken Ng 2,400 6,000
10 – 11 High Impact Persuasive Presentation Skills Ken Ng 2,400 6,000
12 – 13 Coaching for High Performance [SBL-Khas] Jeremy Lee 2,400 6,000
12 – 13 Resolving Problems and Facing Challenges Dave Yeogeswaran 1,500 4,000
17 – 18 Key Account Management Skills – from Customers to Business Partners Ken Ng 2,400 6,000
19 – 20 Personal Effectiveness at Work Dave Yeogeswaran / Jeremy Lee 1,800 4,500
26 – 27 YOU’RE FIRED! – Terminating Employees the Right Way Brian Wee 1,800 4,500
26 – 28 Certified Contact Centre Team Manager (previously known as Certified Contact Center Team Leader – CCCTL) Ken Ng 4,000 12,000
Mar 2 – 3 Executive to Manager – The Transition [SBL–Khas] Dave Yeogeswaran 2,400 6,000
16 – 17 Effective Supervisory Skills [SBL–Khas] Dave Yeogeswaran 1,500 4,000
18 – 19 Effective Business Writing Skills Irene Wong 1,500 4,000
23 – 24 Finance Literacy for Managers Jeremy Lee 1,800 4,500
23 – 24 Certified Contact Center Quality Assurance Analyst (CCCQAA) (previously known as Certified Contact Center Interaction Quality for Evaluators – CCCIQE) Ken Ng 2,500 7,500
Apr 1 – 2 Business English Grammar for Workplace Communication Irene Wong 1,500 4,000
16 – 17 HR for Non-HR Professionals Brian Wee 1,800 4,500
May 6 – 7 Key Account Management Skills – from Customers to Business Partners Ken Ng 2,400 6,000
13 – 14 Coaching for High Performance [SBL-Khas] Jeremy Lee 2,400 6,000
18 – 19 Personal Effectiveness at Work Dave Yeogeswaran / Jeremy Lee 1,800 4,500
18 – 19 Resolving Problems and Facing Challenges Dave Yeogeswaran 1,500 4,000
18 – 19 Persuasive Principled Negotiation Skills Ken Ng 2,400 6,000
Jun 24 – 25 Effective Supervisory Skills [SBL–Khas] Dave Yeogeswaran 1,500 4,000
17 – 18 High Impact Persuasive Presentation Skills Ken Ng 2,400 6,000
17 – 18 YOU’RE FIRED! – Terminating Employees the Right Way Brian Wee 1,800 4,500
24 – 26 Certified Contact Centre Team Manager (previously known as Certified Contact Center Team Leader – CCCTL) Ken Ng 4,000 12,000
Jul 5 – 6 Finance Literacy for Managers Jeremy Lee 1,800 4,500
6 – 7 Executive to Manager – The Transition [SBL–Khas] Dave Yeogeswaran 2,400 6,000
13 – 14 Effective Business Writing Skills Irene Wong 1,500 4,000
Aug 5 – 6 Business English Grammar for Workplace Communication Irene Wong 1,500 4,000
5 – 6 Certified Contact Center Quality Assurance Analyst (CCCQAA) (previously known as Certified Contact Center Interaction Quality for Evaluators – CCCIQE) Ken Ng 2,500 7,500
10 – 11 HR for Non-HR Professionals Brian Wee 1,800 4,500
Sep 2 – 3 Coaching for High Performance [SBL-Khas] Jeremy Lee 2,400 6,000
7 – 8 Persuasive Principled Negotiation Skills Ken Ng 2,400 6,000
21 – 22 Resolving Problems and Facing Challenges Dave Yeogeswaran 1,500 4,000
21 – 22 Key Account Management Skills – from Customers to Business Partners Ken Ng 2,400 6,000
28 – 29 Effective Supervisory Skills [SBL–Khas] Dave Yeogeswaran 1,500 4,000
Oct 5 – 6 Executive to Manager – The Transition [SBL–Khas] Dave Yeogeswaran 2,400 6,000
5 – 6 High Impact Persuasive Presentation Skills Ken Ng 2,400 6,000
21 – 22 Effective Business Writing Skills Irene Wong 1,500 4,000
21 – 23 Certified Contact Centre Team Manager (previously known as Certified Contact Center Team Leader – CCCTL) Ken Ng 4,000 12,000
Nov 4 – 5 Certified Contact Center Quality Assurance Analyst (CCCQAA) (previously known as Certified Contact Center Interaction Quality for Evaluators – CCCIQE) Ken Ng 2,500 7,500
9 – 10 Business English Grammar for Workplace Communication Irene Wong 1,500 4,000
9 – 10 Personal Effectiveness at Work Dave Yeogeswaran / Jeremy Lee 1,800 4,500
18 – 19 Finance Literacy for Managers Jeremy Lee 1,800 4,500
Dec 14 – 15 YOU’RE FIRED! – Terminating Employees the Right Way Brian Wee 1,800 4,500

Sales and Services Professional

Date Program Title Trainer Fees (RM)
1 Pax 3 Pax
Jan 15 – 16 Managing Challenging Customers & Complaints [SBL–Khas] Dave Yeogeswaran 1,500 4,000
20 – 21 Certified Contact Center Professional (CCCP) Ken Ng 2,800 7,000
Feb 17 – 18 The Branded WOW Customer Experience Dave Yeogeswaran 1,500 4,000
Mar 18 – 19 Effective Business Writing Skills Irene Wong 1,500 4,000
18 – 19 The Sales Champion Mindset and Attitude Dave Yeogeswaran 1,500 4,000
Apr 1 – 2 Business English Grammar for Workplace Communication Irene Wong 1,500 4,000
16 – 17 Certified Contact Center Digital Agent (CCCDA) Ken Ng 2,800 7,000
May 13 – 14 Managing Challenging Customers & Complaints [SBL–Khas] Dave Yeogeswaran 1,500 4,000
Jun 17 – 18 The Branded WOW Customer Experience Dave Yeogeswaran 1,500 4,000
Jul 1 – 2 Certified Contact Center Professional (CCCP) Ken Ng 2,800 7,000
5 – 6 Business English Grammar for Workplace Communication Irene Wong 1,500 4,000
6 – 7 The Sales Champion Mindset and Attitude Ken Ng 1,500 4,000
13 – 14 Effective Business Writing Skills Irene Wong 1,500 4,000
26 – 27 Certified Contact Center Digital Agent (CCCDA) Ken Ng 2,800 7,000
Sep 9 – 10 Business English Grammar for Workplace Communication Irene Wong 1,500 4,000
30 Managing Challenging Customers & Complaints [SBL–Khas] Dave Yeogeswaran 1,500 4,000
Oct 1 Managing Challenging Customers & Complaints [SBL–Khas] Dave Yeogeswaran 1,500 4,000
14 – 15 The Branded WOW Customer Experience Dave Yeogeswaran 1,500 4,000
21 – 22 Effective Business Writing Skills Irene Wong 1,500 4,000
Nov 18 – 19 Certified Contact Center Professional (CCCP) Ken Ng 2,800 7,000
Dec 2 – 3 Certified Contact Center Digital Agent (CCCDA) Ken Ng 2,800 7,000
2 – 3 The Sales Champion Mindset and Attitude Dave Yeogeswaran 1,500 4,000
14 – 15 Managing Challenging Customers & Complaints [SBL–Khas] Dave Yeogeswaran 1,500 4,000

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