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Public Programs

Managing Difficult Customers & Complaints Workshop

  • 15 Aug 2018 to 16 Aug 2018
  • ATCEN Learning Centre, Damansara Perdana
  • Kuala Lumpur / Malaysia

Workshop Description
Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult customers...

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Managing Generation-Y

  • 28 Mar 2018 to 29 Mar 2018
  • ATCEN Learning Centre
  • Selangor / Malaysia

Due to the delayed retirement of the Baby Boomers and the early development and entry of young people into the workforce in middle management positions, the senior management may have to deal with 4...

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Persuasive Principled Negotiation Skills Workshop

  • 12 Dec 2018 to 13 Dec 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

(highly experiential role-play based learning) The Persuasive Principled Negotiation Skills workshop is specially designed to equip individuals with the necessary knowledge and skills for...

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Powerful Presentation Skills Workshop

  • 26 Nov 2018 to 27 Nov 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Workshop Description
The workshop includes learning how to make presentations more interesting and entertaining, how to deliver a persuasive message and how to use language to...

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Problem Solving and Decision Making Skills

  • 06 Aug 2018 to 07 Aug 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

For any organization to continuously improve and evolve, it is essential that creativity is encouraged in the organization and innovation takes place continuously. The Problem Solving and Decision...

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Telephone Etiquette

  • 17 Dec 2018 to 18 Dec 2018

Workshop Description The Telephone is probably the most widely used form of communication within an organization has with its customers. Many a times, if forms the first impression...

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