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Public Programs

Managing Difficult Customers & Complaints Workshop

  • 15 Aug 2018 to 16 Aug 2018
  • ATCEN Learning Centre, Damansara Perdana
  • Kuala Lumpur / Malaysia

Workshop Description
Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult customers...

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Managing Generation-Y

  • 28 Mar 2018 to 29 Mar 2018
  • ATCEN Learning Centre
  • Selangor / Malaysia

Due to the delayed retirement of the Baby Boomers and the early development and entry of young people into the workforce in middle management positions, the senior management may have to deal with 4...

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Persuasive Principled Negotiation Skills Workshop

  • 02 May 2018 to 03 May 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

(highly experiential role-play based learning) The Persuasive Principled Negotiation Skills workshop is specially designed to equip individuals with the necessary knowledge and skills for...

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Powerful Presentation Skills Workshop

  • 25 Jul 2018 to 26 Jul 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Workshop Description The workshop includes learning how to make presentations more interesting and entertaining, how to deliver a persuasive message and how to use language to help...

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Problem Solving and Decision Making Skills

  • 06 Aug 2018 to 07 Aug 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

For any organization to continuously improve and evolve, it is essential that creativity is encouraged in the organization and innovation takes place continuously. The Problem Solving and Decision...

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WRITTEN INTERACTION PROFESSIONAL

  • 03 Sep 2018 to 04 Sep 2018

Workshop Description Technology has established itself as the communications channel of choice for customers and clients. They are using more of social media such as Twitter,...

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