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Public Programs

Clerical Development Skills

  • 30 Jan 2019 to 31 Jan 2019

Workshop Description The administrative and support staff is the backbone of any organization. It is therefore essential that their skills are sharp, they are motivated and they...

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Coaching for High Performance

  • 03 Sep 2018 to 04 Sep 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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Contact Centre Inbound Tele Skills

  • 04 Mar 2019 to 05 Mar 2019
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

The Contact Center Inbound Tele-Skills Workshop introduces contact center professionals to the essential and fundamental soft-skills elements associated with superior Telephone Customer...

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Creating the WOW Service Experience

  • 28 Jan 2019 to 29 Jan 2019
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

Workshop Description This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds...

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Dealing with Difficult People at Work

  • 13 Feb 2019 to 14 Feb 2019
  • Vistana Hotel, Kuala Lumpur
  • Selangor / Malaysia

In any organization, it is common that there would be a certain individuals or group who would be challenging to deal with. This poses a challenge to most people as there are only two ways most...

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Effective Business Writing Skills

  • 27 Mar 2019 to 28 Mar 2019
  • Vistana Hotel
  • Selangor / Malaysia

Workshop Description This practical workshop delves into how to send precise and concise written messages to a receiver with a high level of professionalism. The workshop highlights...

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Effective Communication @ Work

  • 18 Feb 2019 to 19 Feb 2019
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

Workshop Description Communication @ Work is a two-day training workshop that assists you in expressing yourself more effectively to others. With enhanced communication skills, you...

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Effective Supervisory Skills Workshop

  • 08 Apr 2019 to 09 Apr 2019
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Effective Supervisory Skills Workshop provides proven solutions, workable tools and essential skills to develop the management and supervisory skills of a supervisor. The workshop is...

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