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Public Programs

Certified Professional Trainer (CPT)

  • 08 Jul 2019 to 11 Jul 2019
  • ATCEN Learning Centre, Damansara Perdana
  • Petaling Jaya / Malaysia

Workshop Description
This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer...

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Clerical Development Skills

  • 30 Jan 2019 to 31 Jan 2019

Workshop Description The administrative and support staff is the backbone of any organization. It is therefore essential that their skills are sharp, they are motivated and they...

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Coaching for High Performance

  • 07 Oct 2019 to 08 Oct 2019
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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Contact Centre Inbound Tele Skills

  • 04 Mar 2019 to 05 Mar 2019
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

The Contact Center Inbound Tele-Skills Workshop introduces contact center professionals to the essential and fundamental soft-skills elements associated with superior Telephone Customer...

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Creating the WOW Service Experience

  • 28 Jan 2019 to 29 Jan 2019
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

Workshop Description This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds...

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Dealing with Difficult People at Work

  • 19 Aug 2019 to 20 Aug 2019
  • Vistana Hotel, Kuala Lumpur
  • Selangor / Malaysia

In any organization, it is common that there would be a certain individuals or group who would be challenging to deal with. This poses a challenge to most people as there are only two ways most...

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Effective Business Writing Skills

  • 29 Jul 2019 to 30 Jul 2019
  • Vistana Hotel
  • Selangor / Malaysia

Workshop Description
This practical workshop delves into how to send precise and concise written messages to a receiver with a high level of professionalism. The workshop...

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Effective Communication @ Work

  • 23 May 2019 to 24 May 2019
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

Workshop Description Communication @ Work is a two-day training workshop that assists you in expressing yourself more effectively to others. With enhanced communication skills, you...

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