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Public Programs

Creating the WOW Service Experience

  • 27 Jun 2018 to 28 Jun 2018
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

Workshop Description
This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that...

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Dealing with Difficult People at Work

  • 19 Sep 2018 to 20 Sep 2018
  • Vistana Hotel, Kuala Lumpur
  • Selangor / Malaysia

In any organization, it is common that there would be a certain individuals or group who would be challenging to deal with. This poses a challenge to most people as there are only two ways most...

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Effective Business Writing Skills

  • 30 Jul 2018 to 31 Jul 2018
  • Vistana Hotel
  • Selangor / Malaysia

Workshop Description
This practical workshop delves into how to send precise and concise written messages to a receiver with a high level of professionalism. The workshop...

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Effective Communication @ Work

  • 13 Aug 2018 to 14 Aug 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

Workshop Description
Communication @ Work is a two-day training workshop that assists you in expressing yourself more effectively to others. With enhanced communication skills,...

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Effective Supervisory Skills Workshop

  • 18 Apr 2018 to 19 Apr 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Effective Supervisory Skills Workshop provides proven solutions, workable tools and essential skills to develop the management and supervisory skills of a supervisor. The workshop is...

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Essential English Grammar

  • 25 Jun 2018 to 26 Jun 2018
  • Vistana Hotel
  • Kuala Lumpur

Workshop Description
If your language skills are rusty and you can’t remember all those grammar rules from your earlier education, then this Essential English Grammar...

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Executive to Manager – The Transition

  • 30 Jul 2018 to 31 Jul 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Workshop Description
The transition from where you are responsible for your own work load to managing and being responsible for the workload of others can often be a difficult...

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Managing Difficult Customers & Complaints Workshop

  • 15 Aug 2018 to 16 Aug 2018
  • ATCEN Learning Centre, Damansara Perdana
  • Kuala Lumpur / Malaysia

Workshop Description
Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult customers...

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Managing Generation-Y

  • 28 Mar 2018 to 29 Mar 2018
  • ATCEN Learning Centre
  • Selangor / Malaysia

Due to the delayed retirement of the Baby Boomers and the early development and entry of young people into the workforce in middle management positions, the senior management may have to deal with 4...

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