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Public Programs

Assertive and Courageous Conversation at Work

  • 12 Feb 2018 to 13 Feb 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This training is PSMB SBL-KHAS All Executives need to communicate to a wide variety of people from their boss, fellow peers and even external parties such as customers and vendors. They...

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Certified Contact Center Professional (CCCP)

  • 14 Mar 2018 to 15 Mar 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most Contact Center...

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Certified Contact Centre Manager (CCCM)

  • 26 Feb 2018 to 28 Feb 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Help Desk Professional (CHDP)

  • 09 Apr 2018 to 10 Apr 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Soft skills based, this certification identifies professionals that have reached an essential standard of customer service competency in dealing with customers over the phone in a technical...

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Certified Professional Trainer (CPT)

  • 05 Mar 2018 to 08 Mar 2018
  • ATCEN Learning Centre, Damansara Perdana
  • Petaling Jaya / Malaysia

This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Facilitated by 3 renowned...

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Coaching for Optimal Performance

  • 04 Dec 2017 to 05 Dec 2017
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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Contact Centre Inbound Tele Skills

  • 12 Feb 2018 to 13 Feb 2018
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

The Contact Center Inbound Tele-Skills Workshop introduces contact center professionals to the essential and fundamental soft-skills elements associated with superior Telephone Customer...

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