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Public Programs

Assertive and Courageous Conversation at Work

  • 14 May 2018 to 15 May 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This training is PSMB SBL-KHAS All Executives need to communicate to a wide variety of people from their boss, fellow peers and even external parties such as customers and vendors. They...

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Certified Contact Center Professional (CCCP)

  • 16 Jul 2018 to 17 Jul 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals have changed drastically. Today, it has become a necessity for most Contact Center...

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Certified Contact Centre Manager (CCCM)

  • 12 Sep 2018 to 14 Sep 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Help Desk Professional (CHDP)

  • 01 Aug 2018 to 02 Aug 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Soft skills based, this certification identifies professionals that have reached an essential standard of customer service competency in dealing with customers over the phone in a technical...

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Certified Professional Trainer (CPT)

  • 09 Jul 2018 to 12 Jul 2018
  • ATCEN Learning Centre, Damansara Perdana
  • Petaling Jaya / Malaysia

This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Facilitated by 3 renowned...

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Coaching for High Performance

  • 03 Sep 2018 to 04 Sep 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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Creating the WOW Service Experience

  • 27 Jun 2018 to 28 Jun 2018
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds relationships, value and organization...

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