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Public Programs

Certified Contact Center Professional (CCCP)

  • 27 Nov 2017 to 28 Nov 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most Contact Center...

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Certified Professional Trainer (CPT)

  • 06 Nov 2017 to 09 Nov 2017
  • ATCEN Learning Centre, Damansara Perdana
  • Petaling Jaya / Malaysia

This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Facilitated by 3 renowned...

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Coaching for Optimal Performance

  • 04 Dec 2017 to 05 Dec 2017
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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Creating the WOW Service Experience

  • 12 Dec 2017 to 13 Dec 2017
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds relationships, value and organization...

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Effective Business Writing Skills Program

  • 04 Dec 2017 to 05 Dec 2017
  • Vistana Hotel
  • Selangor / Malaysia

This practical workshop delves into how to send precise and concise written messages to a receiver with a high level of professionalism. The workshop highlights the need for a polished and structured...

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From Planning to Successful Execution

  • 15 Nov 2017 to 16 Nov 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This training is PSMB SBL-KHAS

In a business environment that is constantly evolving and with high uncertainty, companies need to be constantly moving forward and...

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Managing Difficult Customers & Complaints Workshop

  • 29 Nov 2017 to 30 Nov 2017
  • ATCEN Learning Centre, Damansara Perdana
  • Kuala Lumpur / Malaysia

Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult customers be managed well.

The Managing...

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