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Public Programs

Certified Contact Center Professional (CCCP)

  • 18 Sep 2017 to 19 Sep 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most Contact Center...

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Certified Contact Center Team Leader (CCCTL)

  • 14 Aug 2017 to 15 Aug 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Team Leader Program (CCCTL) is developed for contact centre middle management individuals. The Team Leader forms the crucial link between operations, management...

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Certified Contact Centre Manager (CCCM)

  • 19 Jul 2017 to 21 Jul 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Help Desk Professional (CHDP)

  • 11 Jul 2017 to 12 Jul 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Soft skills based, this certification identifies professionals that have reached an essential standard of customer service competency in dealing with customers over the phone in a technical...

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Certified Professional Trainer (CPT)

  • 11 Jul 2017 to 14 Jul 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Facilitated by 3 renowned...

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Coaching for Optimal Performance

  • 13 Jun 2017 to 14 Jun 2017
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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