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Public Programs

Assertive and Courageous Conversation at Work

  • 14 May 2018 to 15 May 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This training is PSMB SBL-KHAS All Executives need to communicate to a wide variety of people from their boss, fellow peers and even external parties such as customers and vendors. They...

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Certified Contact Center Professional (CCCP)

  • 22 Oct 2018 to 23 Oct 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Workshop Description As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals have changed drastically. Today, it has...

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Certified Contact Centre Coach

  • 13 Aug 2018 to 15 Aug 2018

Workshop Description
Coaching is indeed an integral component in the Contact Center environment. It is conducted by various parties on various areas of development within the...

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Certified Contact Centre Manager (CCCM)

  • 12 Sep 2018 to 14 Sep 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Help Desk Professional (CHDP)

  • 01 Aug 2018 to 02 Aug 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Workshop Description
Soft skills based, this certification identifies professionals that have reached an essential standard of customer service competency in dealing with...

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Certified Professional Trainer (CPT)

  • 09 Jul 2018 to 12 Jul 2018
  • ATCEN Learning Centre, Damansara Perdana
  • Petaling Jaya / Malaysia

Workshop Description
This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer...

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Clerical Development Skills

  • 08 Oct 2018 to 09 Oct 2018

Workshop Description The administrative and support staff is the backbone of any organization. It is therefore essential that their skills are sharp, they are motivated and they...

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Coaching for High Performance

  • 03 Sep 2018 to 04 Sep 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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