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Public Programs

Certified Contact Center Professional (CCCP)

  • 18 Sep 2017 to 19 Sep 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most Contact Center...

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Certified Contact Center Team Leader (CCCTL)

  • 14 Aug 2017 to 15 Aug 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Team Leader Program (CCCTL) is developed for contact centre middle management individuals. The Team Leader forms the crucial link between operations, management...

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Certified Contact Centre Manager (CCCM)

  • 19 Jul 2017 to 21 Jul 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Professional Trainer (CPT)

  • 11 Jul 2017 to 14 Jul 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Facilitated by 3 renowned...

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Coaching for Optimal Performance

  • 27 Sep 2017 to 28 Sep 2017
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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Contact Centre Inbound Tele Skills

  • 09 Aug 2017 to 10 Aug 2017
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

The Contact Center Inbound Tele-Skills Workshop introduces contact center professionals to the essential and fundamental soft-skills elements associated with superior Telephone Customer...

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Creating the WOW Service Experience

  • 25 Sep 2017 to 26 Sep 2017
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds relationships, value and organization...

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