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In-House

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Contact Centre Front-line Series

  • Contact Centre Inbound Tele-Service Skills Workshop
  • Contact Centre Outbound Tele-Sales Skills Workshop
  • Tele- Debt Collection Skills Workshops
  • Creating the Wow Customer Experience
  • Certified Contact Centre Professional (CCCP)
  • Certified Help Desk Professional (CHDP)

Contact Centre Management/Operations Series

  • Contact Centre Industry Awareness
  • Contact Centre Coaching
  • Contact Centre Leadership
  • Service Level Agreement Management
  • Workforce Management, Scheduling & Forecasting
  • Developing a Contact Centre Quality Monitoring Program
  • Certified Contact Centre Team Leader (CCCTL)
  • Certified Contact Centre Manager (CCCM)

Contact Centre Attitude & Skills Development Series

  • Contact Centre Service Mindset and Attitude Workshop
  • Contact Centre Service English Skills Workshop
  • Contact Centre Communication Skills Workshop
  • Contact Centre Writing Skills for Handling Complaints Workshop
  • Contact Centre Up Selling & Cross Selling Skills Workshop
  • Contact Centre Creativity & Problem Solving Skills Workshop
  • Contact Centre Stress & Time Management Skills Workshop
  • Contact Centre Strategic Thinking Skills Workshop
  • Contact Centre Interviewing Skills Workshop