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In-house

We offer a wide variety of training programs for companies that wants to have programs in-house.

5 Great Advantages

  • These programs can be customized to suit your organization needs and competency.
  • Activities and exercises can be work related.
  • A great opportunity for colleagues to meet and get together.
  • Ability for us to conduct a Level 2 and 3 evaluation.
  • Flexible programs to suit your people.
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CUSTOMER SERVICES

  • Customer Experience Management
  • Customer Service Skills
  • Winning Through Customer Service
  • Dealing With Difficult Customer Situations
  • Managing Difficult Customer & Service Recovery
  • Creating A WOW Experience For Your Customer
  • Turning A Complaint Into A Compliment
  • Managing Complaints And Feedbacks
  • Lean Management For Service Industry
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MANAGING & LEADING PEOPLE

  • Effective Supervisory Skills
  • Supervising And Leading Difficult People
  • 8 Critical Skills For Successful Manager
  • The New Executive
  • Executive To Manager / Managing Others
  • Leadership And Management For Entrepreneurs
  • Performance Coaching
  • Time, Performance And People Management
  • Transformational Leadership
  • The Emotionally Intelligent Leader Workshop
  • Managing Efficiency, Outcome & Crisis
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MARKETING AND BRANDING

  • Marketing Brand Management
  • Brand Management
  • Leveraging Social Media To Engage Customers And Build Your Brand
  • Fundamentals of Marketing : Your Action Plan For Success
  • Strategic Marketing
  • Marketing For Non-Marketers
  • Search Engines Optimization (SEO) Boot Camp
  • Email Marketing
  • Usability And Persuasionlin E-commerce Training
  • Personal Grooming & Business Etiquette
  • Personal Branding
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PERSONAL DEVELOPMENT

  • Managing Me
  • Stress Management
  • Prioritization & Time Management
  • Management Skills for Administrative Professional
  • Motivation Begins With You
  • Train The Trainer
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MANUFACTURING & QUALITY MANAGEMENT

  • KAIZEN – Continuous Improvement
  • Basic Six Sigma For Service Industry
  • Technical Report Writing
  • Statistical Practical Control
  • Cycle Time Management
  • Creativity Problem Solving And Root Cause Analysis
  • The Theory, Designs, Operation & Maintenance Of Centrifugal Pumps
  • Prioritization & Time Management
  • Energy Conservation & Energy Efficiency
  • Internal Audit – ISO Standard
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SUPPLY CHAIN

  • Warehouse Operations & Management Workshop
  • The Supply Chain Strategy And Key Performance Drivers
  • The Managing Demand In The Competitive Supply Chain
  • Achieving Customer Service Excellence With Logistics Proficiencies
  • Implementing Global Chains Logistics Efficiencies
  • Global Import and Export Management – Practices & Procedures
  • Effective Implementation Of Logistics And Supply Chain Strategies
  • Effective Logistics Management
  • Integrated Material Management In Supply Chain
  • Stock Inventory & Control
  • Production Planning & Control
  • Material & Supply Chain Management Efficiency
  • Lean Supply Chain Management
  • INCOTERM
  • Letter Of Credit
  • Credit Management
Business man discussing finance chart on a touch pad

SALES

  • Consultative Selling
  • Inbound / Outbound Sales Skills
  • Retails Sales and Services
  • Managing Sales Channel
  • Sales Effectiveness Training
  • Key Account Management
  • Persuasive Tele-Collection
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COMMUNICATION

  • Effective Business Writing Skills
  • 5S For Production Companies
  • English Grammar For Professional Writing
  • How To Write A Press Release
  • Proposal Writing
  • Professional Business Writing Skills
  • Communications Skills
  • Business English
  • Accent Neutralization
  • Effective Presentation Skills
  • Powers Of Persuasion
  • Working With The Media
  • Assertiveness – Working With People, Not Against Them
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HUMAN RESOURCE MANAGEMENT

  • HR Documentations And SOP – Designs, Develop And Effective Implementation
  • HR Policies & Employee Handbook – Design, Develop & Effective Implementation
  • Recruitment & Retention
  • Critical HR Skills For Non-HR Managers & New HR Practitioners
  • Executive To Manager / Managing Others
  • HR Performance Management – Learning And Develop KPI’s
  • Training Needs Analysis And Training Management
  • Handling Difficult Employee Behavior
  • Behavioral Based Interviewing Workshop
  • Managing Foreign Workers
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LEGAL

  • The Employment Act
  • Civil Litigation
  • Property Development
  • Intellectual Property
  • The Malaysian Competition Act
  • Contacts Law
  • Media and Entertainment Law
  • Successfully Negotiating, Drafting & Managing Service Level Agreement
  • Corporate Governance
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FINANCE AND TRADE

  • How To Read A Financial Statement
  • Accounting Fundamentals
  • Finance For Non Finance Managers
  • Finance For Executives
  • Understanding And Managing Budgets
  • Financial Management – An Introduction
  • Enterprise Wide Risk Management
  • Effective Finance Management