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Theme : Thriving in the ‘New Normal’

Talk Title : The Crucial Role of Social Media in CX & Business in the New Normal

Date : 8th February 2021 (Monday)

Time : 3:00 pm – 5:00 pm

Channel : Zoom Webinar

Speaker : Dalina Daut, Head of Customer Operations, AirAsia SEA Sdn Bhd

Host : Ken Ng, Senior Managing Consultant, ATCEN Sdn Bhd


This is our 2021 edition of series of talks to benefit the Malaysian business community. The ATCEN Talks 2021 series are approaching topics related to the business landscape in the ‘New Normal’ and how as businesses and individuals we need to equip ourselves with the right set of Knowledge, Skills and Attitude to thrive.

For Public Workshop(s) registration,