Effective Supervisory Skills

AC Hotel by Marriott, Kuala Lumpur

This program aims to provide Supervisors the confidence and impact both as an individual and as a team member. It provides them with a sound understanding of their roles, responsibilities, accountability and goals for them to manage those under them.

RM 1500

Certified Contact Center Team Leader (CCCTL) – fully subsidized under PENJANA PERKESO*

AC Hotel by Marriott, Kuala Lumpur

Part of the ATCEN Customer Experience Management Series, CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader. *terms and conditions applied.

Free

Certified Contact Center Team Leader (CCCTL)

AC Hotel by Marriott, Kuala Lumpur

Part of the ATCEN Customer Experience Management Series, CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader.

RM 2500

Certified Contact Centre Quality Assurance Analyst (CCCQAA)

AC Hotel by Marriott, Kuala Lumpur

This certification qualifies the QA analyst to maximize the necessary elements in understanding, designing, implementing and managing a quality management program to ensure consistent, high quality sales/service information accuracy, quality management and great customer experience. *terms and conditions applied.

RM 2500

Stakeholders Management – Identify, Plan, Engage

AC Hotel by Marriott, Kuala Lumpur

With this training course, you will learn how to better identify your crucial stakeholders, plan your engagement with them to develop a positive working relationship based on mutual respect, and maximize long-term benefits by dynamically adjusting your approach.

RM 1500

Key Account Management Skills – from Customers to Business Partners

AC Hotel by Marriott, Kuala Lumpur

Key Account Management - From Customers to Business Partners workshop provides a step-by-step guide to obtaining the maximum value out of the methodology of key account management situational analysis using the information available to Key Account Managers.

RM 2000

Creating the WOW Customer Experience

Zoom App

Creating WOW Customer Experience workshop introduces the participants to the Organization Branded Experience and it seeks to improve on it.

RM 1500

The 8 Critical Skills Of A Successful Manager Workshop

AC Hotel by Marriott, Kuala Lumpur

This workshop provides proven solutions, workable tools and management skills to develop the critical skills to become a successful manager. By learning to direct delegate, empower, motivate & develop their staff, the manager will lead their team greater to success.

RM 2000

Certified Contact Center Manager (CCCM)

AC Hotel by Marriott, Kuala Lumpur

This workshop is for individuals who leads a Contact Center and needs to develop advanced Contact Center leadership competencies to transform their operations into a successful customer contact Center.

RM 3500