Certified Contact Center Digital Agent (CCCDA) – fully subsidized under PENJANA PERKESO*
AC Hotel by Marriott, Kuala LumpurTechnology has established itself as the communications channel of choice for customers and clients. They are using more of social media such as Twitter, Facebook, LinkedIn, etc. to reach out to organizations for support and product information through Web Chat. This program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism and CX. *terms and conditions applied.
Entrepreneurship Masterclass
To be ConfirmedRegister now for FREE and we will contact you once full details are confirmed. The participants will come out from the program ready to take on their business to a new level or start it. For this program, the participants will cover the 4M – Mindset, Marketing, Money, Model.
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Zoom AppJoin us for a FREE webinar session and look into how Reallyenglish can be the online English learning partner for your organization.
Executive to Manager – The Transition
AC Hotel by Marriott, Kuala LumpurThis workshop is aimed at recently appointed Managers and is presented in two parts, beginning with understanding and managing self and thereafter proceeding to the management of others.
SPEAK UP! – Facing Difficult People and Conversations Confidently
AC Hotel by Marriott, Kuala LumpurThis 2-day workshop introduces the participants to practical techniques needed to frame courageous conversations and manage conflict with difficult people. Expect lots of role-plays to gain experience and composure in such situations.
Certified Written Interaction Professional (CWIP)
AC Hotel by Marriott, Kuala LumpurThis program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism.
Certified Contact Center Professional (CCCP)
AC Hotel by Marriott, Kuala LumpurThe programme consists of modules that teach participants essential skills such as Customer Experience, Contact Center operational basics, communication, call management, call courtesy, call accuracy, professional customer interaction principles and concepts. This programme certifies that the participant has the relevant skill sets to a deliver stellar interaction to customers.
Certified Written Interaction Professional (CWIP) – fully subsidized under PENJANA PERKESO*
AC Hotel by Marriott, Kuala LumpurThis program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism. *terms and conditions applied.
Improve Your English with Reallyenglish! Preview
Zoom AppJoin us for a FREE webinar session and look into how Reallyenglish can be the online English learning partner for your organization.
Coaching for High Performance
AC Hotel by Marriott, Kuala LumpurTo further develop managers with the essential skills required to coach, this 2-day workshop will provide a hands-on fully interactive session to utilize skills learnt immediately with immediate feedback on improvement areas.