Certified Contact Center Team Leader (CCCTL)
AC Hotel by Marriott, Kuala LumpurPart of the ATCEN Customer Experience Management Series, CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader.
Certified Contact Centre Quality Assurance Analyst (CCCQAA)
AC Hotel by Marriott, Kuala LumpurThis certification qualifies the QA analyst to maximize the necessary elements in understanding, designing, implementing and managing a quality management program to ensure consistent, high quality sales/service information accuracy, quality management and great customer experience. *terms and conditions applied.
Stakeholders Management – Identify, Plan, Engage
AC Hotel by Marriott, Kuala LumpurWith this training course, you will learn how to better identify your crucial stakeholders, plan your engagement with them to develop a positive working relationship based on mutual respect, and maximize long-term benefits by dynamically adjusting your approach.
Key Account Management Skills – from Customers to Business Partners
AC Hotel by Marriott, Kuala LumpurKey Account Management - From Customers to Business Partners workshop provides a step-by-step guide to obtaining the maximum value out of the methodology of key account management situational analysis using the information available to Key Account Managers.
Creating the WOW Customer Experience
Zoom AppCreating WOW Customer Experience workshop introduces the participants to the Organization Branded Experience and it seeks to improve on it.
The 8 Critical Skills Of A Successful Manager Workshop
AC Hotel by Marriott, Kuala LumpurThis workshop provides proven solutions, workable tools and management skills to develop the critical skills to become a successful manager. By learning to direct delegate, empower, motivate & develop their staff, the manager will lead their team greater to success.
Certified Contact Center Manager (CCCM) – fully subsidized under PENJANA PERKESO*
AC Hotel by Marriott, Kuala LumpurThis workshop is for individuals who leads a Contact Center and needs to develop advanced Contact Center leadership competencies to transform their operations into a successful customer contact Center. *terms and conditions applied.
Certified Contact Center Manager (CCCM)
AC Hotel by Marriott, Kuala LumpurThis workshop is for individuals who leads a Contact Center and needs to develop advanced Contact Center leadership competencies to transform their operations into a successful customer contact Center.
Certified Contact Centre Quality Assurance Analyst (CCCQAA) – fully subsidized under PENJANA PERKESO*
AC Hotel by Marriott, Kuala LumpurThis certification qualifies the QA analyst to maximize the necessary elements in understanding, designing, implementing and managing a quality management program to ensure consistent, high quality sales/service information accuracy, quality management and great customer experience. *terms and conditions applied.