Certified Contact Center Digital Agent (CCCDA)

AC Hotel by Marriott, Kuala Lumpur

Technology has established itself as the communications channel of choice for customers and clients. They are using more of social media such as Twitter, Facebook, LinkedIn, etc. to reach out to organizations for support and product information through Web Chat. This program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism and CX.

RM 3800

The Sales Champion Mindset and Attitude

AC Hotel by Marriott, Kuala Lumpur

The Sales Champion Mindset workshop focuses on the development of the mind of the Sales Professional. To develop and train the mind to have a razor-sharp focus and structured thinking skills. This workshop will change the way you think about sales. It will guide the new, transform the old and elevate the performer to Sales Champion leagues.

RM 1500

Managing Challenging Customers & Complaints Workshop

AC Hotel by Marriott, Kuala Lumpur

This workshop explores situations service professionals face every day and how to manage irate customers without affecting performance and salvage the customer relationship.

RM 1500