Certified Contact Center Team Leader (CCCTL) – fully subsidized under PENJANA PERKESO*

AC Hotel by Marriott, Kuala Lumpur

Part of the ATCEN Customer Experience Management Series, CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader. *terms and conditions applied.