Creating the WOW Customer Experience (Online)
Zoom AppCreating WOW Customer Experience workshop introduces the participants to the Organization Branded Experience and it seeks to improve on it.
Certified Contact Center Digital Agent (CCCDA) – subsidized under PENJANA PERKESO*
AC Hotel by Marriott, Kuala LumpurTechnology has established itself as the communications channel of choice for customers and clients. They are using more of social media such as Twitter, Facebook, LinkedIn, etc. to reach out to organizations for support and product information through Web Chat. This program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism and CX. *terms and conditions applied.
Certified Written Interaction Professional (CWIP)
AC Hotel by Marriott, Kuala LumpurThis program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism.