Certified Contact Center Digital Agent (CCCDA) – subsidized under PENJANA PERKESO*

AC Hotel by Marriott, Kuala Lumpur

Technology has established itself as the communications channel of choice for customers and clients. They are using more of social media such as Twitter, Facebook, LinkedIn, etc. to reach out to organizations for support and product information through Web Chat. This program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism and CX. *terms and conditions applied.

Free

Certified Written Interaction Professional (CWIP)

AC Hotel by Marriott, Kuala Lumpur

This program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism.

3500 MYR