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The Telephone is probably the most widely used form of communication within an organization has with its customers. Many a times, if forms the first impression a customer has with the organization. This Telephone Etiquette introduces the essential and fundamental soft-skills elements associated with telephone skills and is created for all employees in the organization to ensure the customer receives a pleasant experience.

Workshop Learning Objectives

  • To understand the importance of professional telephone customer service;
  • To develop fundamental key communication skills;
  • To understand the inbound call structure;
  • To learn to build rapport with customers;
  • To have a proper call opening and call closing;
  • To learn to transfer and place a customer on hold professionally;
  • To learn to avoid revealing crucial information within the organization.

Who Should Attend?

  • Executives
  • Officers
  • Clerica

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