Certified Contact Centre Manager (CCCM)

  • 12 Sep 2018 to 14 Sep 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Contact Center Professional (CCCP)

  • 22 Oct 2018 to 23 Oct 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Workshop Description
As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals have changed drastically. Today, it has...

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Assertive and Courageous Conversation at Work

  • 14 May 2018 to 15 May 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This training is PSMB SBL-KHAS All Executives need to communicate to a wide variety of people from their boss, fellow peers and even external parties such as customers and vendors. They...

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Managing Generation-Y

  • 28 Mar 2018 to 29 Mar 2018
  • ATCEN Learning Centre
  • Selangor / Malaysia

Due to the delayed retirement of the Baby Boomers and the early development and entry of young people into the workforce in middle management positions, the senior management may have to deal with 4...

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Creating the WOW Service Experience

  • 27 Jun 2018 to 28 Jun 2018
  • Vistana Hotel, Kuala Lumpur
  • Petaling Jaya / Malaysia

Workshop Description
This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that...

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