Effective Communication @ Work

  • 21 May 2018 to 22 May 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

Communication @ Work is a two-day training workshop that assists you in expressing yourself more effectively to others. With enhanced communication skills, you will then have greater influence and...

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Certified Contact Centre Manager (CCCM)

  • 12 Sep 2018 to 14 Sep 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Contact Center Professional (CCCP)

  • 16 Jul 2018 to 17 Jul 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals have changed drastically. Today, it has become a necessity for most Contact Center...

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