Effective Communication @ Work

  • 28 Mar 2018 to 29 Mar 2018
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

Communication @ Work is a two-day training workshop that assists you in expressing yourself more effectively to others. With enhanced communication skills, you will then have greater influence and...

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Certified Contact Centre Manager (CCCM)

  • 26 Feb 2018 to 28 Feb 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Contact Center Professional (CCCP)

  • 14 Mar 2018 to 15 Mar 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most Contact Center...

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Assertive and Courageous Conversation at Work

  • 12 Feb 2018 to 13 Feb 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This training is PSMB SBL-KHAS All Executives need to communicate to a wide variety of people from their boss, fellow peers and even external parties such as customers and vendors. They...

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Accent Neutralisation and Cross Cultural Communication

  • 14 Feb 2018 to 15 Feb 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Every individual speaks with an accent; the challenge is whether their accent is sufficiently neutralized for them to effectively and efficiently communicate their message across to a broad spectrum...

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