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Managing Difficult Customers & Complaints Workshop

Managing Difficult Customers & Complaints Workshop

  • 19 Jul 2017 to 20 Jul 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Program Description

Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult customers be managed well.

Workshop Learning Objectives
•Understand the importance of managing difficult customers and exceeding customer delight
•Develop key customer service communication skills
•Identify the different possible customer types and how to handle them
•Appreciate the different knowledge level of the customer
•Learn specific methods to handle difficult customers
•Pick oneself up after a blistering customer encounter
•Implement and deliver service recovery to continue to lengthen the lifecycle of the customer

Who Should Attend?

•Frontline Professionals
•Consultants Professionals
•Customer service Professionals
•Sales Professionals
•Business Development Professionals
•Customer Relationship Consultants
•Business Development & Account Executives
•Anyone dealing with customers, whether directly or indirectly

 

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