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This continuous ability to create WOW experiences for your customers is what keeps them coming back to you continuously. These are the key factors that builds relationships, value and organization success.
The modules in this workshop will introduce to participants highly effective interactive customer service skills for face to face encounters and communication over the telephone.
Workshop Learning Objectives
• Appreciate the importance of WOW for the Customer;
• Improve our communication effectiveness with customers;
• Develop the WOW impression and communication skills;
• Improve speaking skills over the telephone;
• Create the WOW whenever we meet customers;
• Set the Customer Expectation for WOW;
• Learn how to manage difficult customers.
Who Should Attend?
• Customer Service Representatives
• Contact Center Professionals
• Customer Relationship Consultants
• Anyone dealing with customers, whether directly or indirectly