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Accent Neutralisation and Cross Cultural Communication

Accent Neutralisation and Cross Cultural Communication

  • 14 Feb 2018 to 15 Feb 2018
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

Whats About

Every individual speaks with an accent; the challenge is whether their accent is sufficiently neutralized for them to effectively and efficiently communicate their message across to a broad spectrum of people regardless of race, nationality or culture. This workshop is specially designed for contact center professionals to neutralize their existing English accent in order to cater to a broad range of customers. Combining phonetics with practical tasks, they will learn to control their pronunciation of English words. Participants will come out of this workshop with the knowledge of how to speak in English that is understood internationally. Workshop Learning Objectives • To promote clear effective communication; • To create an understanding of accents; • To increase ability to pronounce words more distinctly and professionally; • To provide rhythm and eliminate monotony when speaking; • To internalize the usage of a neutral accent; • To speak in clear accurate sentences; • To promote self-confidence and increase the participant’s comfort when speaking English. Who Should Attend? • Customer Service Representatives • Contact Center Professionals



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