Coaching for Optimal Performance

  • 27 Sep 2017 to 28 Sep 2017
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

The knowledge professional works in a fast-paced and stressful environment. Organizations are utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. This workshop...

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Persuasive Principled Negotiation Skills Workshop

  • 09 Oct 2017 to 10 Oct 2017
  • Vistana Hotel, Kuala Lumpur
  • Kuala Lumpur / Malaysia

(highly experiential role-play based learning)

The Persuasive Principled Negotiation Skills workshop is specially designed to equip individuals with the necessary knowledge and...

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Certified Contact Centre Manager (CCCM)

  • 02 Oct 2017 to 04 Oct 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

The Certified Contact Centre Manager (CCCM) is developed for contact Centre management teams. It is a comprehensive program that provides an overview of Customer Experience Management (CEM) and the...

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Certified Contact Center Professional (CCCP)

  • 18 Sep 2017 to 19 Sep 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

As Contact Centre operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most Contact Center...

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Assertive and Courageous Conversation at Work

  • 30 Oct 2017 to 31 Oct 2017
  • Vistana Hotel
  • Kuala Lumpur / Malaysia

This training is PSMB SBL-KHAS

All Executives need to communicate to a wide variety of people from their boss, fellow peers and even external parties such as customers and...

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