Customer Experience Excellence

At ATCEN we offer training in the area of People DevelopmentCustomer Experience Excellence, Operation Excellence and Certification.

Our consultants bring deep industry expertise gained from hands-on experiences spanning functions, sectors, and geographies. We draw on tested research methodologies, tools, and strategic frameworks to provide context, but weigh findings against our personal knowledge and expertise on what will work.

Check out ATCEN Training Calendar 2019

Contact Centre Operations

People are the principal factor that makes or breaks any business. At ATCEN, our solutions are designed to improve the quality, efficiency and work performance of the workforce to achieve the relevant results.

OUR EXPERTISE
Our industry experience, creative thinking combine with our hands on approach with our clients, ensures innovative customized and practical solutions for our clients.

  1. Competency Management
  2. Leadership and Management Development Plan
  3. Strategic Alignment
  4. Performance Management
  5. Talent Development Management

Customer Excellence

Customers now, are connected, informed and fill with expectations of what their interaction with you should be. The ability to meet these customer needs has become the sustainable differentiator for companies.

To stay competitive, we must encourage advocacy, and take advantage of growth opportunities, our brands must create exceptional customer experience and manage it well.

OUR EXPERTISE
At ATCEN we provide a holistic, unbiased, international and local understanding of your business challenges and provide in-depth solutions and recommendations to accelerate your engagement with your customers:

  • Change satisfied customers to advocates
  • Improve customer segmentation
  • Insights to develop new products and services
  • Create meaningful branded customer experiences
  • Understand triggers for customer behaviours to develop relevant content that encourages desired action
  • Map out Moments-of-Truth in the customer journey
  • Identify drivers of engagement (positive and negative)

Sales and Business Development

To excel, all organizations need to have a strong, powerful and differentiated position in the market place. This branded positioning is what defines the organization and makes it the best among its competitors.

As the business environment becomes more complex and global, competitive stakes are being raised as companies are forced to move faster, grow more efficient, and find fresh sources of differentiation. ATCEN Strategic Branding advisory is here to support organizations in overcoming the competition and deriving new ways to compete because we believe that if you’re not winning, you’re losing.

OUR EXPERTISE
Our industry experience, creative thinking combine with our hands on approach with our clients, ensures innovative customized and practical solutions for our clients.

  1. Branding Audit
  2. Brand & Marketing Strategies Development
  3. Corporate & Organizational Branding
  4. Rebranding & Positioning
  5. Brand Communications & Campaign Development
  6. Corporate Identity Design & Creative Implementation

Nothing will work unless you do. Talk to ATCEN business consultant now!

CONTACT US NOW
CONTACT US NOW